Quality Control Supervisor

CBRE•Dallas, TX

8d•Onsite

About The Position

This CBRE Quality Control Supervisor role in Wilmer, TX, presents a full-time, Monday-Friday opportunity to oversee the maintenance and quality of services delivered to a major client. As part of the Contract Quality Management function, the primary focus will be on ensuring the fulfillment of contractual obligations and adherence to quality standards. This position involves managing the delivery of services for one of the world's largest consumer goods companies, indicating a high-profile client and significant responsibility in maintaining service excellence. The responsibilities likely encompass monitoring service performance, analyzing data to identify areas for improvement, and collaborating with various teams to ensure compliance and client satisfaction. Success in this role will require strong analytical, communication, and organizational skills, along with a solid understanding of quality management principles and contract management practices. The onsite requirement suggests a hands-on approach to managing service delivery and maintaining a close working relationship with the client and internal teams.

Responsibilities

Reviews SLA support changes
Leads all aspects of Quality Management Services (creation, revision, enforcement)
Guides initiatives for excellent customer service and quality
Observes event & root cause investigations
Troubleshoots, and makes recommendations
Evaluates continuous improvement effectiveness and presents recommendations to management
Directs integration and oversight of client requirements
Manages the inspection readiness program
Acts as the point of contact for vendor management programs
Supports company and client agendas
Applies standard principles and techniques to assigned tasks and solves routine problems
Leads by example, models CBRE RISE values, and may convince to reach agreement
Impacts work quality, works within standardized procedures, and explains complex information clearly