Quality Control Supervisor

DSV Road Transport•West Branch, IA

63d•Onsite

About The Position

The Quality Supervisor is a visible leadership and development role. This individual is responsible for supporting the quality programs in the warehouse and will report to the site General Manager. This role supports local continuous improvement activities, document controls, and ISO activities. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

Requirements

Must have a high school diploma
3 years' experience working in a logistics/distribution/relevant environment
Prior experience in safety observations/inspections, developing and implementing compliance strategies and plans.
Knowledge of safety and health management systems and practices.
Satisfactory completion of a forklift training program
Proficient in Microsoft Office (Excel, Work, and Power Point)
RF Scanners
WMS functions
English (reading, writing, verbal)
Business communication
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products
Strong attention to detail accuracy and accomplish job tasks in a timely manner
Good organizational and personnel skills
Good communication skills, written and oral
Good leadership, supervision, and planning skills
Able to work flexible schedules, including nights and weekends, as required by the operation
Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
High School Diploma or GED is required
Minimum of 2 years of supervisor experience in supply chain/logistics/warehousing
Able to pass TSA Security Treat Assessment (STA)
Able to pass Transportation Security Training Requirements and recertify annually.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Basic understanding of WMS (Warehouse Management Systems)
Strong proficiency in basic MS Office applications
English (reading, writing, verbal)
Intermediate as needed for financials/budgeting

Nice To Haves

Prior MHE certification / knowledge of basic MHE operation
4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
3PL management experience strongly preferred

Responsibilities

Maintains compliance to international, industry and customer-specific quality standards.
Leads and individually performs as needed, the analysis of product/service issues to determine root causes.
Manages and communicates change control processes to all departments.
Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.
Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008.
Assists in the establishment, implementation and evaluation of quality management system metrics.
Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities.
Manages customer driven continual improvement roadmaps.
Drives Continuous Improvement Programs at all levels including education of these programs
Develops and conducts training on the quality system and other related topics.
Oversees document control; updating, creating and publishing controlled documents including sending change notifications to effected parties/departments and follows up on the Quality Management System.
Develops and implements administrative systems including record management, traceability, and trend reporting.
Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT
Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation
Monitors KPIs (Key Performance Indicators) for assigned operation
Work overtime as dictated by business whether mandatory or voluntary.
Communicates all problems and questions to site leadership and implements solutions to minimize risk.
Follow all safety procedures.
Responsible for all equipment, supplies, documents, and materials related to job.
Responsible for following all DSV policies and procedures.
Complies with all federal, state, and local regulations.
Communicates with all levels of staff and the public as appropriate to the job.