2026 Quality Control Staff

Boston Red Sox and Fenway Sports ManagementBoston, MA
13d$17Onsite

About The Position

Quality Control Staff act as a liaison between all Fenway Park departments (Event Operations, Security, Medical, Fan Services, Aramark, Ticket Office, Facilities, etc.) The Quality Control team is responsible for the pre-game ballpark inspection, as well as in game walkthroughs of Fenway Park. Members of Quality Control operate the Event Operations dispatch radio, log concerns and complaints and connect with other ballpark departments to solve any problems that arise. Please note that before the start of the 2026 season, you will be responsible for attending and completing our New Hire, All Staff and TEAM Trainings prior to your first day of work. The hourly rate for this role is $16.50.

Requirements

  • Must be 18 years of age or older.
  • Ability to work 65+ Red Sox games and 75% of concerts.
  • Must be able to work weekends and holidays.
  • Ability to commute to Fenway Park and ability to provide own transportation.
  • Ability to work flexible hours including nights, weekends, and holidays.
  • Ability to access e-mail and enter availability from a smart phone or computer for Red Sox games and concerts.
  • Excellent communication skills and ability to work in a fast-paced environment.
  • Must be able to report to the park 2.5 hours prior to game time (i.e. 7:10p game, staff expected to be here for 4:40p and 1:05p game, staff expected to be here for 10:35a) and staff will work until 30 minutes post-game.
  • Must be able to work in an outdoor environment under various weather conditions.
  • Typical homestands can last anywhere from 7-10 days in a row on average, Event Operations employees will be expected to be on site completing their job for an entirety of their shift.

Nice To Haves

  • Prior customer service experience is preferred, but not essential.

Responsibilities

  • Pre-game ballpark inspection
  • In game walkthroughs of Fenway Park
  • Operate the Event Operations dispatch radio
  • Log concerns and complaints
  • Connect with other ballpark departments to solve any problems that arise
  • Attend and complete New Hire, All Staff and TEAM Trainings
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