Quality Control Specialist IV– Credit Card FCRA COE
About The Position
The Quality Control Specialist IV performs various requests from setting up to maintaining loans from different areas of the bank including lenders, branches and Customer Service. Depth & Scope: Performs quality reviews of highly complex loan documentation to reduce risk of loss and ensure policy and regulatory compliance Completes quality control analysis of standard and nonstandard loan documentation Provides ongoing Customer Service, ensures data integrity and performs various functions related to the workgroup to avert losses and reduce undue risk May lead activities of documentation unit, assigning, prioritizing and monitoring work Provides support and coaching to less experienced quality control personnel Resolves complex unusual irregularities and items not in compliance with applicable regulations and/or Company policy Applies knowledge of Company policies to determine next steps in resolving outstanding issues Formulates and executes plans to resolve complex issues and involves others as appropriate Makes recommendations to management for improvement in processes related to files or areas of evaluation Evaluates trends in errors within assigned groups and suggests modifications to business processes to diminish errors May meet with management of business lines to discuss appropriate measures for error reduction. Follows-up on unresolved issues to ensure resolution Contacts appropriate departments, Employees, vendors, and Customers to ensure completion of unfinished items Creates documentation and status tracking methods to ensure timely completion of unresolved issues
Requirements
- High School Diploma or GED, 2 year degree preferred
- 5+ Years of related experience
- In-depth knowledge of Company policy and applicable regulations
- Demonstrated ability to apply knowledge, research, and understanding to a specific problem or file in order to facilitate resolution
- Strong planning and organizational skills
- Ability to prioritize activities based on business objectives
- Excellent communication skills both written and verbal
- Proven ability to apply techniques to research and uncover questionable information in reviewed work
- Demonstrated ability to resolve problems efficiently and tactfully
- Demonstrated ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing
Responsibilities
- Performs quality reviews of highly complex loan documentation to reduce risk of loss and ensure policy and regulatory compliance
- Completes quality control analysis of standard and nonstandard loan documentation
- Provides ongoing Customer Service, ensures data integrity and performs various functions related to the workgroup to avert losses and reduce undue risk
- May lead activities of documentation unit, assigning, prioritizing and monitoring work
- Provides support and coaching to less experienced quality control personnel
- Resolves complex unusual irregularities and items not in compliance with applicable regulations and/or Company policy
- Applies knowledge of Company policies to determine next steps in resolving outstanding issues
- Formulates and executes plans to resolve complex issues and involves others as appropriate
- Makes recommendations to management for improvement in processes related to files or areas of evaluation
- Evaluates trends in errors within assigned groups and suggests modifications to business processes to diminish errors
- May meet with management of business lines to discuss appropriate measures for error reduction.
- Follows-up on unresolved issues to ensure resolution
- Contacts appropriate departments, Employees, vendors, and Customers to ensure completion of unfinished items
- Creates documentation and status tracking methods to ensure timely completion of unresolved issues
Benefits
- Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
