Quality Control Servicing Analyst/Support Specialist

CENTRAL BANCOMPANY, INC.•Jefferson City, MO

2h•Onsite

About The Position

Under the direction of the Quality Control Officer, this role involves reviewing a sample of servicing activities from the Loan Servicing Center and subservicer to ensure compliance with credit policy, secondary market requirements, and federal, state, and local laws and regulations. The position also provides clerical support for Production and Servicing Quality Control functions and assists mortgage business line personnel in improving quality, integrity, and salability. All activities must be consistent with established Bank policies, procedures, and systems, including the Code of Conduct and Ethics, Bank Secrecy Act, and all applicable State and Federal laws and regulations.

Requirements

Knowledge, skill and mental development equivalent to the completion of a bachelor's degree which includes specific courses in business, business law and math
Ability to perform extensive research and interpret requirements as published in the agency, investor, guarantor handbooks or guidelines and credit policy
Ability to apply such knowledge in day-to-day operations and the ability to disseminate such knowledge in an appropriate manner
Strong written and verbal communication skills
Demonstrated ability to use tact, diplomacy, and a professional personal appearance when dealing with mortgage business line personnel and co-workers
Working knowledge of various word processing, spreadsheet and other proprietary software packages as required
Good proof reading and editing skills
Good command of the mathematics and reasoning skills involved in residential lending
Must be able to work independently and meet deadlines while exercising good judgement and maintaining accuracy and attention

Nice To Haves

2-3 years of Previous mortgage loan servicing, processing or underwriting experience preferred

Responsibilities

Reviews a sample of the servicing activities of the Loan Servicing Center and subservicer
Provide clerical support for the Production and Servicing Quality Control functions
Provide assistance to mortgage business line personnel to improve quality, integrity and salability
Conduct relationships and activities consistent with established Bank policies, procedures and systems including but not limited to the Code of Conduct and Ethics, Bank Secrecy Act and, all applicable State and Federal laws and regulations
Review Loan Servicing Center and subservicer activities to ensure compliance with credit policy, secondary market requirements and federal, state and local laws and regulations
Research requirements as published in the agency, investor, guarantor handbooks and/or guidelines and credit policy
Review responses received and update progress and completion of the review process
Follow-up with business-line personnel on any unresolved findings
Answer questions received from the mortgage business line regarding QC reviews, secondary market requirements and credit policy
Distribute mail and routing to appropriate QC personnel
Assemble and mail re-verification letters and review appraisals
Log completed re-verification letters and review appraisals without an issue
Distribute letters or review appraisals with issues to appropriate QC personnel
Perform subsequent follow-up when previous requests are not received
Scan complete re-verification letters and review appraisals into the appropriate loan file
Order credit reports, tax transcripts, MERS and SSA-89 verifications on loan files selected for QC origination review
Upload results into appropriate loan file
Assist in the preparation and distribution of QC reports
Participate in meetings including the quarterly Quality Control Committee meeting and the monthly Quality Control staff meeting by being prepared to discuss QC reports, exceptions found in reviews, trends found on the reports, possible solutions to exceptions/trends and any problems or issues in the QC department
Maintain education and professional expertise through attendance at job related seminars, conferences, webinars and workshops
Assist in the development and maintenance of manuals and supporting documentation to accomplish tasks/duties inherent to the position