Quality Control Screener

Aviation Division•Miami, FL

46d

About The Position

The Quality Control Screener position is responsible for monitoring compliance with regulatory agencies and internal safety and health requirements, data collection, processing, record keeping, document management, and database systems management. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to: Assist and support quality assurance policies and procedures Interpret and implement quality assurance standards Evaluate the adequacy of quality assurance standards Devise sampling procedures and directions for recording and reporting quality data Review the implementation and efficiency of quality and inspection systems Plan, conduct, and monitor, and inspect service quality Document internal audits and other quality assurance activities Investigate customer complaints and non-conformance issues Collect analyze and compile statistical quality data Develop, recommend, and monitor corrective and preventive actions. Prepare reports to communicate outcomes of quality activities Identify training needs and organize training interventions to meet quality standards. Coordinate and support on-site audits conducted by external providers Evaluate audit findings and implement appropriate corrective actions Assure ongoing compliance with quality and industry regulatory requirements Confirm that Audit procedures are properly carried out and assigned work schedules are maintained Determine overall service quality by conducting and evaluating various audits related to services. Resolve major quality problems at the Airport, warehouses, and Ramp areas as required Evaluate and take corrective action when necessary with regard to services at all levels of operations Educate and instruct employees on best practices Discuss process evaluation with operational management, make appropriate recommendations, and set a timetable for improvement and corrections Function as an information source for Cabin Services and other departments when critical quality issues arise Other duties may be assigned

Requirements

Bachelor’s degree and/or relevant experience
Must have aviation experience or relevant safety or quality service experience
Proficiency in Microsoft Office Suite (PowerPoint, Word, SharePoint, and Advanced Excel Skill)
Ability to speak and understand Spanish / English
Must have a strong Excel understanding
Demonstrated ability to read and understand the documented processes and procedures needed
Excellent writing and communication skills
Excellent organizational, analytical, and problem-solving skills
Strong attention to detail
Strong self-organization and self-management skills, with an emphasis on self-initiation and follow-through
Must pass a pre-employment drug screen and background check.

Responsibilities

Assist and support quality assurance policies and procedures
Interpret and implement quality assurance standards
Evaluate the adequacy of quality assurance standards
Devise sampling procedures and directions for recording and reporting quality data
Review the implementation and efficiency of quality and inspection systems
Plan, conduct, and monitor, and inspect service quality
Document internal audits and other quality assurance activities
Investigate customer complaints and non-conformance issues
Collect analyze and compile statistical quality data
Develop, recommend, and monitor corrective and preventive actions.
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards.
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Assure ongoing compliance with quality and industry regulatory requirements
Confirm that Audit procedures are properly carried out and assigned work schedules are maintained
Determine overall service quality by conducting and evaluating various audits related to services.
Resolve major quality problems at the Airport, warehouses, and Ramp areas as required
Evaluate and take corrective action when necessary with regard to services at all levels of operations
Educate and instruct employees on best practices
Discuss process evaluation with operational management, make appropriate recommendations, and set a timetable for improvement and corrections
Function as an information source for Cabin Services and other departments when critical quality issues arise
Other duties may be assigned