Quality Control Manager

Southern Foodservice Management Inc • West Point, NY

10h

About The Position

Job Duties and Responsibilities Strategic Compliance & Planning Regulatory Alignment: Develop and implement comprehensive Quality Control (QC) and Safety Plans to ensure 100% adherence to Government contract specifications, federal regulations, and industry standards. Performance Standards: Monitor all services identified in the Performance Requirement Summary (PRS) to ensure they meet or exceed contractual quality benchmarks. Inspection Strategy: Establish and maintain a rigorous inspection schedule—comprising both periodic and unscheduled audits—covering all phases of production, service delivery, and operational safety. Operational Oversight & Reporting Quality Auditing: Conduct multi-phase inspections of goods and services to verify conformity with health, safety, and operational protocols. Deficiency Management: Identify, document, and communicate quality gaps or safety hazards to executive leadership, providing actionable recommendations for corrective measures. Continuous Improvement: Evaluate inspection data to identify trends and implement process improvements that minimize risk and enhance service reliability. Training & Record Management Workforce Development: Design, organize, and facilitate ongoing in-service training programs to maintain a high standard of quality across the workforce. Contractual Training: Oversee the scheduling and completion of all required Army Training modules as mandated by the Performance Work Statement (PWS). Information Management: Maintain meticulous, audit-ready Quality Control and Employee Training files, ensuring all inspection results and certifications are accurately documented. Southern Foodservice Management’s Culture We have a philosophy for each and every one on our service team to give something extra. A Southern Foodservice Management employee: Exhibits a positive, friendly and respectful attitude towards guests and other team members. Arrives to work on time and in correct uniform, clean shoes, clean and pressed black pants and shirt, apron, name tag, and a SMILE. Understands job duties and responsibilities, as well as having an eagerness to learn more and develop new skills. Promotes a fun and efficient work environment, focusing on guest satisfaction.

Requirements

• Proven Quality Control Leadership: Extensive background in Quality Control management, specifically within highly regulated environments and government contracting.
• Army Food Service Proficiency: Comprehensive, hands-on experience with Army Food Service operations, including deep familiarity with AR 40-657 (Food Safety Program) and DA PAM 30-22 (Operating Procedures).
• Advanced Inspection Capability: Demonstrated mastery in conducting multi-tiered inspections, including initial, follow-up, and final quality audits to ensure zero-defect outcomes.
• Operational Assessments: Expert ability to design and execute skills assessments to evaluate staff competency and operational efficiency.
• Strategic Decision-Making: Proven track record of making high-stakes, data-driven decisions to resolve quality discrepancies and mitigate operational risks.
• Regulatory Compliance: Skilled in interpreting Performance Work Statements (PWS) and translating complex requirements into actionable site-level procedures.
• Interpersonal Excellence: Superior communication skills with the ability to liaise effectively between field personnel, government representatives, and upper management.
• Training & Mentorship: Ability to translate technical quality standards into digestible training modules for a diverse workforce.
• Strength: Lift up to 20lbs
• Posture: Standing 50%, walking 50%
• Movement of objects: Frequent
• Heavy lifting, Heavy Carrying, Pushing, Pulling
• Climbing or Balancing: Occasional
• Stooping: Occasional
• Reaching: Frequent
• Handling: Frequent
• Talking/Hearing: Frequent
• Seeing: Frequent
• Temperature Variation: Frequent
• Typing: Frequent

Responsibilities

• Develop and implement comprehensive Quality Control (QC) and Safety Plans to ensure 100% adherence to Government contract specifications, federal regulations, and industry standards.
• Monitor all services identified in the Performance Requirement Summary (PRS) to ensure they meet or exceed contractual quality benchmarks.
• Establish and maintain a rigorous inspection schedule—comprising both periodic and unscheduled audits—covering all phases of production, service delivery, and operational safety.
• Conduct multi-phase inspections of goods and services to verify conformity with health, safety, and operational protocols.
• Identify, document, and communicate quality gaps or safety hazards to executive leadership, providing actionable recommendations for corrective measures.
• Evaluate inspection data to identify trends and implement process improvements that minimize risk and enhance service reliability.
• Design, organize, and facilitate ongoing in-service training programs to maintain a high standard of quality across the workforce.
• Oversee the scheduling and completion of all required Army Training modules as mandated by the Performance Work Statement (PWS).
• Maintain meticulous, audit-ready Quality Control and Employee Training files, ensuring all inspection results and certifications are accurately documented.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed