Quality Control Manager

Facility Services Management•Fort Bragg, NC

About The Position

The Quality Control Manager (QCM) ensures that the product or service we provide is fit for the intended purpose, is consistent and meets both external and internal requirements. The QCM has full authority and responsibility for assuring performance objectives and standards identified in the contract are met. This includes legal compliance and customer expectations. The QCM coordinates the activities required to meet quality standards. The QCM manages through inspections and evaluations of the processes in working areas to ensure compliance. The QCM also monitors and advises on the performance of the quality management system (QMS), produces data and reports on performance, measuring against set standards. The QCM liaises with other managers and staff throughout the organization to ensure that the quality system is functioning properly. Where appropriate, the QCM advises Top Management on QMS changes and the implementation. The QCM assists management with training to enable others to achieve quality objectives.

Requirements

The QCM shall have a minimum of five (5) years of experience in quality control evaluation and reporting in the fields of construction or facility management work in a healthcare setting
The QCM shall have a minimum of two (2) years of experience working in comparably sized health facilities
The QCM must be able to read, write, speak, and understand English
At least five years of experience at a comparable level of responsibility in projects of similar size, scope and complexity.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Proven ability to develop Quality Plans and Procedures.
Knowledge of principals and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Valid State issued Driver License required.

Responsibilities

Responsible for administration of the Quality Management System (QMS)
Authority to act on behalf of the Contractor, and direct removal, rework, or replacement of defective materials or poor-quality workmanship.
Performs Inspections, Identifies Corrective and Preventive Actions, and performs Follow-up Activities.
Key contact with customers and responsible for ensuring the execution of corrective actions and ongoing compliance with customers' specifications.
Prepares and Documents quality plans, policies, procedures and summaries, to include subcontract activities.
Plans and conducts internal audits.
Verifies Contractor furnished PM records, cards, tags, or logbooks are attached to or placed near each piece of equipment in a conspicuous location.
Maintains the confidentiality of sensitive quality and company proprietary information and promotes quality awareness.
Maintains the Subcontractor Performance Evaluation program coordination and documentation.
Performs duties of management representative to ensure the integrity of the QMS is maintained.