Quality Control Manager

Frank Calandra Jennmar Services•Pittsburgh, PA

55d

About The Position

This leadership position is responsible for directing and managing all quality assurance initiatives to uphold and advance the standards of steel tube production. The role encompasses the development, implementation, and continuous improvement of quality systems, ensuring that all processes, materials, and finished products meet stringent internal standards, customer specifications, and regulatory requirements. Operating within a single-site steel processing facility, the position plays a critical role in maintaining consistent, high-quality output that aligns with production goals and supports overall operational excellence. As the designated Management Representative for the ISO 9001 Quality Management System, this individual leads internal and external audits, ensures compliance with quality standards, and drives corrective and preventive actions to foster a culture of continuous improvement. In addition, the role serves as a key technical resource for the Sales Department, offering expert guidance on product specifications, quality capabilities, and customer requirements. This collaboration ensures that customer expectations are met with precision and that technical challenges are addressed proactively to support business growth and customer satisfaction.

Requirements

High School Diploma or GED
3–5 years of relevant quality assurance experience, or an equivalent combination of education and experience
Minimum 2 years of ISO 9001 experience required
Proficient knowledge of ISO 9001, quality assurance practices, OSHA regulations, safety protocols, and inspection techniques
Strong organizational skills with a keen attention to detail and a commitment to quality
Broad understanding of carbon steel properties and applications
Effective verbal and written communication skills
Experience supporting a high-performance sales team
Strong analytical and decision-making skills
Proficient mathematical and technical problem-solving abilities
Basic computer literacy, including familiarity with quality assurance and ISO software
Reliable and punctual with a strong sense of responsibility
Team-oriented mindset with the ability to take initiative and maintain confidentiality
Physical ability to perform light to medium lifting (5–20 lbs), and to alternate between sitting and standing as needed
Good visual acuity and manual dexterity
Occasional travel may be required for quality issues that arise in the field (< 10%)

Nice To Haves

Bachelor’s Degree from an accredited college or university
Certified Quality Engineer (CQE) or Certified Manager of Quality (CMQ) preferred
Minimum 2 years of experience in a Steel Service Center preferred
Experience with Failure Mode and Effects Analysis (FMEA) preferred
Experienced in performing Gauge R & R Studies and PPAP submissions

Responsibilities

Interface with customer quality and site representatives on day to day and any quality concerns
Serve as the ISO 9001 Management Representative and primary liaison with auditors
Schedule and prepare for annual ISO 9001 audits; address and resolve audit findings
Lead internal audits in collaboration with the Plant Manager and submit required reports
Maintain and update ISO 9001 documentation, including policies, procedures, and work instructions
Provide technical support to the Sales Department and assist with customer issue resolution
Review and approve all external processing orders to ensure compliance with steel specifications
Generate corrective actions for customer credits and internal nonconformities
Initiate preventive actions and lead continuous improvement initiatives
Attend corporate training to stay current with quality assurance and ISO best practices
Perform other duties as assigned by the executive or senior management

Benefits

Excellent benefits include medical with a standard PPO plan with deductibles as low as $1,500 and wellness credit up to $750
free concierge primary care
voluntary 401k plan currently matching up to 12%
voluntary dental and vision plans
free telemedicine services
basic life, long and short-term disability coverage.

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