Quality Control Manager

Ho-Chunk, Inc. • Fort Leonard Wood, MO

1d • Onsite

About The Position

The Quality Control Manager is responsible for implementing, managing, and continuously improving site-specific quality control (QC) programs to ensure compliance with contract requirements, corporate standards, and applicable regulatory frameworks. This role oversees inspections, audits, documentation, corrective actions, and quality risk mitigation while collaborating closely with program leadership, supervisors, and external stakeholders to support operational excellence within healthcare and facilities management environments.

Requirements

• High school diploma or GED.
• Minimum of one (1) year of experience in a related quality control or facilities management field.
• One to two (2) years of experience in quality control evaluation and reporting within facilities management operations.
• Minimum of two (2) years of experience working in comparably sized healthcare facilities.
• Knowledge of government regulations, Occupational Safety and Health Administration (OSHA), National Fire Protection Association (NFPA), and The Joint Commission standards.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with computer systems and standard office software.
• Ability to work independently with minimal daily supervision.
• Ability to communicate effectively in English in both written documentation and oral presentations.
• Must be able to obtain base access.

Nice To Haves

• Experience supporting diverse operations and project management programs.
• Working knowledge of medical facility operations and healthcare environments.
• Experience working in or supporting military medical facilities.
• Familiarity with Defense Medical Logistics Support Standard (DMLSS) Facility Management Module or other computerized maintenance management systems (CMMS).
• Basic knowledge of office administration, budgeting, purchasing, inventory control, maintenance, housekeeping, clinical engineering, and general operations.

Responsibilities

• Implement and maintain proprietary, site-specific quality control processes and procedures using company-approved systems and software.
• Conduct routine and special inspections, audits, and assessments to identify quality deficiencies, non-compliance, or process gaps.
• Collaborate with program managers and supervisors to develop and refine quality control plans and performance strategies.
• Monitor the quality of materials, workmanship, services, and processes throughout the full project lifecycle.
• Document, track, and report quality findings, trends, and recommended corrective actions.
• Ensure all quality control documentation, records, and reports are accurate, complete, and audit-ready.
• Identify potential quality risks and develop mitigation strategies to reduce operational impact.
• Investigate root causes of quality issues and coordinate corrective and preventive actions across functional areas.
• Gather, analyze, and evaluate customer feedback related to service quality and compliance.
• Use quality data and feedback to support continuous improvement initiatives.
• Coordinate with Environmental Health (EH), Assistant Environmental Health (AEH), Quality Assurance Supervisors, and Housekeeping Supervisors to align QC activities with contract requirements.
• Manage budgets and resources associated with quality control activities.
• Communicate quality control status, risks, and outcomes to clients, regulatory agencies, and internal leadership.
• Provide training and ongoing guidance to quality control personnel to ensure understanding of standards, procedures, and expectations.

Benefits

• Comprehensive benefits package
• A mission-driven culture dedicated to economic advancement and community impact
• Guided by strong NATIVE values and tribal-owned purpose
• Career stability and opportunities across diverse industries
• A collaborative work environment that encourages innovation and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED