Quality Control Manager

The Providencia Group•Weslaco, TX

2d•Onsite

About The Position

The Quality Control Manager (QCM) provides strategic and operational leadership for all quality assurance functions across Safety and Fraud Operations Unit (SFOU), including Case Specialist, Data Collection, and Safety and Fraud Analyst departments. This role serves as the program’s central authority for accuracy, compliance, audit integrity, and performance improvement. The QCM manages the Quality Control Plan (QCP), oversees program‑wide audit cycles, leads error‑reduction initiatives, and ensures seamless integration of ORR policy changes into practice. Working closely with the Lead Project Director, Assistant Project Director and Senior Leads, the QCM ensures that every stage of sponsor vetting and safety/fraud review meets contractual, regulatory, and child‑welfare protections.

Requirements

Bachelor’s degree in social work or an equivalent degree in psychology, sociology, or other relevant behavioral science.
Two (2) or more years’ supervisory experience.
Experience in quality control, auditing, compliance, or performance management, preferably in a regulated or government‑contract environment.
Experience with child‑welfare programs, ORR, HHS, or case-management environments preferred.
Strong analytical, data visualization, and reporting skills (Power BI, Excel, SQL tools preferred).
Detail‑oriented with exceptional ability to detect inaccuracies and compliance risks.
Strong communication skills, with experience producing reports for leadership or external stakeholders.
Skilled in managing and interpreting performance metrics, dashboards, and audit cycles.
Ability to work cross‑functionally with supervisors, trainers, auditors, and operations teams.
Strong organizational skills with the ability to manage multiple projects and priorities.
Experience developing and implementing SOPs and operational frameworks.
Strong communication, presentation, and stakeholder‑management skills.
Proficiency in MS Office Suite (Excel, Word, Teams).
Available to work a flexible schedule, including nights and weekends.
Must be able to travel for extended periods of time.
Ability to type 55 wpm.
Complete a rigorous culture and competency testing process.
Complete a Drug Test.
Must be at least 21 years of age.
A valid U.S. Driver’s license.
Available to travel as necessary.
Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
Must be a U.S. Citizen or Permanent Resident.
U.S. Residency requirement - 3 consecutive years in the last 5 years.
Child Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.
Internal background check to the satisfaction of contract requirements.

Nice To Haves

Master’s degree preferred.
Experience working with fraud‑detection processes, identity verification tools, or risk‑assessment workflows is a plus.
Bilingual in Spanish and English preferred.

Responsibilities

Administer, manage, and continuously refine the TPG Quality Control Plan (QCP).
Develop and execute a comprehensive audit schedule across Case Specialists, Data Collection Specialists, and Safety and Fraud Analyst departments.
Maintain and update audit tools, scripts, and evaluation frameworks.
Validate accuracy of documentation, decision-making, and compliance with ORR, HHS, and contractual requirements.
Oversee Data and Reporting Specialists to ensure high‑fidelity audit reporting.
Generate daily, weekly, monthly, and ad‑hoc quality reports for the Lead Project Director, Assistant Project Director, and client stakeholders.
Analyze trends, error types, timeliness metrics, and compliance vulnerabilities.
Monitor performance against KPIs, including error rates, timeliness benchmarks, and audit completion targets.
Ensure 100% adherence to ORR UAC Policy Guide, safety protocols, and PII safeguarding requirements.
Lead full risk management lifecycle: identification, tracking, root‑cause analysis, mitigation, and escalation.
Leverage PDSA or similar methodologies to design and implement continuous improvement initiatives.
Proactively identify operational weaknesses across departments and recommend corrective actions.
Collaborate with Senior Leads to integrate quality expectations into daily operational workflows.
Review federal policy updates and translate them into SOP modifications, audit revisions, and training needs.
Ensure all program documentation reflects the most up‑to‑date operational and compliance standards.
Partner with the Trainer and Senior Leads to deliver targeted trainings addressing audit findings, trends, and policy changes.
Facilitate weekly Quality & Risk Management meetings with Senior Leads, Assistant Project Director, Lead Project Director, and relevant stakeholders.
Provide real-time feedback to department leadership to correct deficiencies and reinforce performance excellence.
Serve as a subject‑matter expert for accuracy, compliance, documentation standards, and ORR requirement interpretation.
Support the Assistant Project Director and Lead Project Director in preparing quality materials for federal oversight, evaluations, and audits.
Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary.