Quality Control Manager (Global), San Clemente, California

Bikes Online•San Clemente, CA

2d•$95,000 - $105,000•Hybrid

About The Position

The Quality Control Manager at BikesOnline is a linchpin role ensuring that every bicycle and accessory—from high-performance eBikes to entry-level commuters—meets the rigorous expectations of our global customer base. Reporting directly to the Co-CEO, you will bridge the gap between production and the customer experience, overseeing the lifecycle of a product from range planning, concept creation to floor to final assembly. This is a global role requiring a unique blend of market insights, technical engineering knowledge, supply chain diplomacy, a deep passion for the cycling industry, and strategic thinking to minimize warranty issues and optimize assembly efficiency. This role is critical in bridging the gap between our international manufacturing partners and our internal teams in Australia and the United States. Responsibilities include, but are not limited to:

Requirements

Tertiary qualification in commerce, marketing, or business.
Recognized certification in bicycle maintenance.
Extensive background and technical knowledge of bicycles, high-end components, and e-mobility systems (eBikes, batteries, and motors).
In-depth knowledge of the global bicycle industry, including current market trends, manufacturing processes, and supplier dynamics.
Proven experience training factory personnel and workshop staff in production standards, assembly methods, and ProBuild protocols.
A track record of resolving complex customer complaints and technical warranty issues with effective, long-term solutions.
Experience managing international vendor relationships and holding suppliers accountable for quality standards and financial credits.
Hands-on experience ensuring products meet international standards, import regulations, and eBike certifications for AU and US markets.
Proficiency in Google Workspace and experience working within ERP and Project Management environments.
A deep personal enthusiasm for cycling with firsthand knowledge of current product trends and the end-user experience.
Must be available for a weekly standing meeting aligned with Indonesian time zones (WIB/WITA).
Ability to undertake periodic international travel (Asia/Europe/AUS) as required
Working rights in the United States.

Nice To Haves

High-level mechanical proficiency with a "customer-first" mindset regarding ease of assembly and product reliability.
Ability to navigate and optimize specialized tools including Brightpearl, OFX, and Asana to improve operational efficiency.
An analytical and data-driven mindset comfortable using warranty reports and shipping trend data to drive strategic design and packaging changes.
Exceptional verbal and written communication skills, with the specific ability to work effectively across different cultures, languages, and time zones.
Strong ability to lead, mentor, and provide technical guidance to regional warranty teams and international supplier partners.
A proactive, independent thinker who can identify potential issues in the supply chain before they impact the customer.
Highly detail-oriented with the ability to prioritize and manage high-pressure tasks and global travel schedules simultaneously.

Responsibilities

ProBuild Stewardship: Cultivate and maintain high-level relationships with suppliers to oversee the ProBuild (Assembly) process. This includes the training and auditing of key factory personnel in country.
Regulatory Leadership: Maintain an expert-level understanding of import regulations, safety standards, and testing requirements across all operating markets (AU/US).
Design & Improvement: Proactively recommend and implement design improvements based on customer feedback and market intelligence.
Accountability: Hold suppliers accountable for uncompleted or substandard ProBuild work, including the management of credits and financial reconciliations.
eBike Specialization: Lead quality control and compliance for batteries, eBikes, and chargers, ensuring all certifications meet jurisdictional legal requirements.
Supply Chain Liaison: Manage the Insera supply chain coordinator person, based in Indonesia, to streamline communications and bridge operational gaps between companies.
Structural Design: Develop and refine packaging solutions with suppliers to ensure safe transit and ease of assembly for the end user.
Strategic Analysis: Identify warranty trends related to shipping and packaging; develop strategic resolutions and communicate these expectations to global suppliers.
Market Alignment: Partner with the Category Management Team to identify trends and assess market demand for SMU products.
Concept to Production: Oversee the full lifecycle of SMUs with partner factories, including component selection, specification finalization, and performance compatibility.
eBike Innovation: Prioritize the development of eBike models in collaboration with the Insera eBike team.
Supplier Liaison: Act as the primary technical point of contact for global suppliers regarding warranty claims and defects in the US and AU markets.
Team Leadership: Provide technical guidance to Warranty Leaders in the US and AU, ensuring efficient claim processing.
Reporting: Generate and analyze monthly warranty reports to identify failure trends and drive systemic improvements.
Parts Sourcing: Support the parts ordering process, including sourcing and inventory management.
Systems Optimization: Take ownership of the Brightpearl and OFX workflows within the sourcing process (liaising with Asana) to improve efficiency where existing processes are currently manual or fragmented.
OEM Management: Review and authorize final placement for all OEM orders.
Assembly Technical Specs: Define the necessary tools and educational requirements for customer self-assembly.
Content Partnership: Work with the Content/Marketing teams (led by Content) to translate technical manuals into user-friendly video formats and digital guides across a broad range of models.