Quality Control Manager

BGDC Distribution•Salem, VA

12h

About The Position

Under the direction of the Chief Operating Officer, the Quality Control Manager will provide leadership and direction to the inventory and Customer Service team to ensure accuracy, efficiency, and customer satisfaction. In addition, the Quality Control Manager will be responsible for operational oversight of client relations with a focus on reducing shrink, improving compliance, and optimizing systems. The manager will oversee all aspects of inventory control, including audits, variance analysis, system utilization, and staff development, while building collaborative partnerships with customers and internal stakeholders.

Requirements

3+ years’ management experience
2+ years’ inventory experience
2+ years’ customer service or account manager experience.
Strong interpersonal skills and judgment in communicating with staff.
Willingness to develop a mentoring relationship to contribute experience, skills, and wisdom to subordinate employees for their development.
Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth.
Proven ability to juggle multiple tasks simultaneously.
Must have very strong customer service orientation with a high sense of urgency in meeting objectives and deadlines.
Must possess the ability to formulate and utilize advanced planning tools and to manage time in an efficient manner.
Ability to perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.

Nice To Haves

Bachelor’s Degree (preferred)

Responsibilities

Provide leadership and guidance to the Inventory and Customer Service team, ensuring accountability for accuracy, shrink reduction, and compliance.
Monitor and report shrink, inventory accuracy, and system performance to site leadership and clients.
Supervise daily inventory operations, ensuring care, custody, and control of all customer inventory.
Lead proactive and reactive cycle counts, variance investigations, and root-cause analysis to drive corrective actions.
Develop, implement, and validate procedures, controls, and systems to prevent, detect, and correct errors in inventory transactions and balances.
Maintain expertise in Warehouse Management Systems (WMS) and related platforms (e.g., JDA, Snap V, SAP, Microsoft Office, advanced Excel) to support operational teams and customer requirements.
Collaborate with clients to resolve issues, maintain strong partnerships, and communicate results.
Create and present KPI reports to site leadership and customers, identifying trends and opportunities for improvement.
Partner with leadership on labor and equipment planning, budgeting, and resource allocation.
Oversee, coach, and evaluate staff performance, conduct training sessions and team meetings.
Address personnel matters such as promotions, transfers, or disciplinary actions in collaboration with HR.
Foster a culture of continuous improvement and customer service excellence.