Quality Control Manager (QCM)

Sustainable Facilities Management Service•Columbia, SC

29d

About The Position

Position Overview: The Quality Control Manager (QCM) is responsible for the development, implementation, and administration of the contract Quality Control Program (QCP) to ensure all facilities management services meet the performance standards, technical requirements, and compliance criteria specified in the Government Performance Work Statement (PWS), Statement of Work (SOW), and applicable federal regulations. The QCM operates independently from production staff and has full authority to identify deficiencies, implement corrective actions, and ensure compliance with contract requirements, safety standards, and quality assurance metrics.

Requirements

A minimum of three (3) years of documented experience in quality control management, preferably within facilities management, building operations, construction, maintenance services, or federal service contracts.
Demonstrated ability to operate independently and make timely decisions to effectively manage and enforce a Quality Control Program.
Proven ability to analyze organizational and operational deficiencies and develop effective and economical corrective actions.
Strong verbal and written communication skills sufficient to conduct professional meetings, prepare reports, and develop memorandums of instruction.
Experience preparing and implementing Quality Control Plans (QCP) and maintaining inspection documentation.
Ability to coordinate with Government Quality Assurance Evaluators (QAEs) or Contracting Officer Representatives (CORs).
Strong understanding of federal contract quality control systems.
Knowledge of facilities management operations, maintenance procedures, and inspection methods.
Ability to interpret Performance Work Statements (PWS), technical specifications, and regulatory requirements.
Strong analytical and problem-solving abilities.
Excellent organizational and documentation skills.
Ability to manage multiple priorities in a performance-based contract environment.

Nice To Haves

Experience supporting Federal facilities management service contracts (DoD, VA, GSA, DHS, or similar agencies).
Familiarity with Performance Work Statements (PWS) and Quality Assurance Surveillance Plans (QASP).
Experience using Computerized Maintenance Management Systems (CMMS).
Certifications such as: Certified Quality Manager (CQM) Certified Facility Manager (CFM) Facilities Management Professional (FMP) OSHA Safety Training (preferred)

Responsibilities

Develop, implement, and maintain the Contract Quality Control Plan (QCP) in accordance with government contract requirements.
Ensure all work performed complies with the Performance Work Statement (PWS), contract specifications, safety regulations, and applicable federal standards.
Maintain an effective inspection and monitoring system to evaluate performance.
Conduct scheduled, random, and follow-up inspections of facilities management services including maintenance, repair, custodial, grounds, and related services.
Monitor contractor performance to ensure compliance with contract performance standards and service delivery metrics.
Verify completion and quality of preventive maintenance, corrective maintenance, and service work orders.
Identify deficiencies, non-conforming services, and operational issues.
Document findings in the Quality Control inspection system or CMMS.
Develop and track Corrective Action Plans (CAPs) to resolve deficiencies.
Ensure deficiencies are corrected within required contract timelines.
Maintain comprehensive Quality Control documentation and records, including: Inspection reports Deficiency logs Corrective action reports Quality Control meeting minutes Performance metrics tracking
Prepare and submit quality control reports to the Program Manager and Government representatives as required by the contract.
Serve as the primary liaison with the Contracting Officer Representative (COR) and Government Quality Assurance personnel regarding quality control matters.
Participate in Quality Control meetings, contract performance reviews, and inspections.
Support Government evaluations conducted under the Quality Assurance Surveillance Plan (QASP).
Conduct regular Quality Control meetings with operational staff.
Develop and distribute memorandums of instruction, quality alerts, and operational guidance.
Ensure staff are informed of performance standards, compliance requirements, and corrective actions.
Evaluate operational processes and service delivery methods to identify opportunities for performance improvement and cost efficiency.
Recommend improvements to procedures, training, and workflow systems.
Implement preventive measures to reduce recurring deficiencies.