Quality Control Manager - Final Mile

The Suddath Companies • Austin, TX

86d

About The Position

The Quality Control manager is responsible for overall quality of our Driver Fleet. Position responsibilities include performing site visits for claims, as well as Independent Contractor job checks and site visits for Meet Trucks. Position will be initial contact for all claims and in dealing with insurance companies.

Requirements

• High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement.
• Minimum of two (2) years’ experience in the transportation, logistics, customer service or related industry required.
• Minimum two (2) years’ experience with appliance installation and delivery required.
• Valid state driver’s license required.

Nice To Haves

• Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required.

Responsibilities

• Perform site visits to assess property damage and track accordingly.
• Negotiate appropriate settlements to customers with damage.
• Organize all repair plans and follow up to ensure completion.
• Report any claims that exceed deductible to Claims Manager.
• Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
• Provide training to Independent Contractors on how to install new products properly.
• Perform Service Orders as needed.
• Do pre-site visits for MEET Trucks.
• Assess current contractors and teams and develop training as necessary.
• Assist with the recruitment and onboarding of new independent contractors.
• Initiate and maintain good relations with sales team and customers/superintendents.
• Address and resolve concerns from superintendents.
• Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
• Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
• Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
• Track and address delays in stops with Independent Contractors.
• Complete deliveries and installs as needed.
• Provide on-site assistance to Independent Contractors to complete large installs.
• Ensure all escalated issues are resolved.
• Other duties and tasks as assigned.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan where employees are encouraged to continue their education and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees