About The Position

Join CACI as a Senior Quality/Continual Service Improvement (CSI) Lead in the Enterprise Communications Services 3 (ECS3) program, supporting our intel customer across various locations. Focus areas include design, transition, operations, and continual service improvement for tech modernization, LANs, WANs, and UC services. Responsibilities: Develop, document, implement, and improve a QMS compliant with ISO 9001 and 27001. Document organizational quality management structure, roles, and responsibilities. Establish processes for technical data enforcement and technical proficiency training. Interface with government Quality Assurance for QMS changes. Oversee quality of products and services, maintain inspection records. Assist PM in monitoring cost, schedule, and performance; take corrective actions. Provide briefs and reports to government leaders; develop technical documents. Supervise junior/mid-level employees, set goals, and ensure policy adherence. Manage projects/processes, influence system design and solutions.

Requirements

  • DOD 8570 or IAT II certification
  • ISO 9001 and 27001 QMS experience
  • TS/SCI with ability to obtain CI polygraph
  • 10+ years of relevant experience (Bachelor’s Degree may be substituted for 5 years of relevant experience).
  • Experience with technical contracts, ITSMO/PMO, configuration management, and network SLAs.

Responsibilities

  • Develop, document, implement, and improve a QMS compliant with ISO 9001 and 27001.
  • Document organizational quality management structure, roles, and responsibilities.
  • Establish processes for technical data enforcement and technical proficiency training.
  • Interface with government Quality Assurance for QMS changes.
  • Oversee quality of products and services, maintain inspection records.
  • Assist PM in monitoring cost, schedule, and performance; take corrective actions.
  • Provide briefs and reports to government leaders; develop technical documents.
  • Supervise junior/mid-level employees, set goals, and ensure policy adherence.
  • Manage projects/processes, influence system design and solutions.

Benefits

  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits
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