Quality Control Inspector

Bob's Discount Furniture • San Bernardino, CA

80d • $17 - $19

About The Position

The Quality Control Inspector is responsible for real time opening, inspections, disposition and re-wrapping of all REF Inspect Returns merchandise. The Quality Control Inspector reports issues to the QC Inspection Lead or QC Manager for documentation, and researches customer account comments and information in SAP and RP. This role supports the QC Inspection Lead or QC Manager to ensure all End of Day (EOD) tasks are completed. Other responsibilities include: Confirm systemic resting location of merchandise and note lock code. Confirm systemic reason code of merchandise to aid in disposition. Use REF Inspect Report to gain additional systemic information to aid in disposition. Using documented opening procedure, open packaging and inspect merchandise. Using all available systemic information and physical condition of merchandise, disposition to RTS, CLR, TRASH, REPAIR. Using documented opening and re-wrap procedure, fully package and secure merchandise for handling. Systemically relocate merchandise to new appropriate location. Take digital photos to support reporting measure within Return/QC department. Material Handling merchandise to and from floor location throughout shift as needed. Communicate with Returns/QC Lead and other Returns management staff to identify issues. Recognize trends and patterns in merchandise damages and report to Lead. All other duties as assigned.

Requirements

• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions.
• High School Diploma or equivalent experience in a Warehouse atmosphere.
• Skilled at multi-tasking and managing competing priorities.
• Working knowledge of Windows Applications including Word, Excel and Outlook.
• Detail oriented and accurate.
• Demonstrates ability to quickly recognize and diagnose trends and patterns in product damages and location of damages.
• Must be at least 18 years old to be considered for employment.

Responsibilities

• Real time opening, inspections, disposition and re-wrapping of REF Inspect Returns merchandise.
• Report issues to the QC Inspection Lead or QC Manager for documentation.
• Research customer account comments and information in SAP and RP.
• Support the QC Inspection Lead or QC Manager to ensure all End of Day (EOD) tasks are completed.
• Confirm systemic resting location of merchandise and note lock code.
• Confirm systemic reason code of merchandise to aid in disposition.
• Use REF Inspect Report to gain additional systemic information to aid in disposition.
• Open packaging and inspect merchandise using documented opening procedure.
• Disposition merchandise to RTS, CLR, TRASH, REPAIR based on systemic information and physical condition.
• Fully package and secure merchandise for handling using documented opening and re-wrap procedure.
• Systemically relocate merchandise to new appropriate location.
• Take digital photos to support reporting measure within Return/QC department.
• Handle merchandise to and from floor location throughout shift as needed.
• Communicate with Returns/QC Lead and other Returns management staff to identify issues.
• Recognize trends and patterns in merchandise damages and report to Lead.
• Perform all other duties as assigned.

Benefits

• Competitive Medical, Dental, and Vision Insurance.
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday.
• 401(k) Profit Sharing Plan with a generous company match.
• Pet Insurance and employer-paid Life Insurance options.
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways.
• Employee Discount starting on Day 1, plus exclusive partner discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees