Quality Control II

MOO • East Providence, RI

11d

About The Position

MOO is seeking a driven, organized, and detail-oriented individual to join us as a Quality Control II. This role is a critical piece of our operation, ensuring that the excellence we promise our customers is delivered in every product. You will be the frontline guardian of our quality standards, responsible for collecting and analyzing production data, troubleshooting file issues, and conducting audits. Your value to the business lies in your ability to identify, contain, and solve quality problems before they impact our customers, directly contributing to MOO's reputation for high-quality, delightful products and supporting our continuous improvement goals. We are hiring now to strengthen our quality focus as we scale our production and introduce new, exciting products.

You will be an essential part of the Quality and Engineering Team. Our purpose is to proactively safeguard the quality of MOO's production, ensuring our print and digital products consistently meet high standards. We drive continuous improvement initiatives to optimize processes, significantly reduce waste, and ultimately provide an exceptional Customer experience. We are a multidisciplinary team focused on precision, problem-solving, and process excellence.

You are a proactive and meticulous individual with a strong foundation in quality assurance principles. You thrive in a dynamic manufacturing environment and can efficiently manage multiple priorities under pressure. You have a natural curiosity and an investigative approach to problem-solving, always looking to understand the 'why' behind an issue rather than just fixing the symptom. You are a clear communicator, able to coach and collaborate with production team members to elevate the collective quality standard. If you are passionate about precision, driven by continuous improvement, and ready to use data to make informed decisions, we want you on our team.

Requirements

• Data Proficiency: Proficient using Microsoft Excel for data analysis and charting to define quality trends and using Microsoft Word and PowerPoint for documentation and presentation
• Communication: Excellent verbal and written communication skills to effectively relay complex quality issues, audit findings, and coaching points across different teams
• Technical Aptitude: Experience with basic troubleshooting or file correction, ideally using tools like Adobe Photoshop
• You do not accept the first piece of information, instead, you present an investigating approach to get to the root cause of quality issues, leveraging data and collaboration with others
• You are confident in making decisions based on thorough research and documented facts, and you can identify risks and make appropriate mitigation decisions
• You are skilled at multitasking and working effectively under pressure to meet tight production deadlines and able to suggest improvements on innovation and ways of working
• You are able to clearly explain the 'why' behind quality standards to co-workers, actively sharing knowledge and providing guidance and constructive feedback to support others' performance

Nice To Haves

• Previous experience in a dedicated Quality Control role within a manufacturing or production environment
• Experience managing QC Hold inventory and/or leading Material Review Board (MRB) meetings
• ASQ (American Society for Quality) Certification for CSSYB-Six Sigma Yellow Belt or CQIA-Certified Quality Improvement Associate
• Speaking Spanish or other languages relevant to our production teams is a benefit

Responsibilities

• Conduct Material Inspection: Perform Incoming Material Inspection according to the established Control Plan to ensure raw materials meet specifications
• Troubleshoot and Remediate Files: Proactively troubleshoot and correct print file issues using software like Adobe Photoshop to maintain quality and production flow
• Ensure Process Compliance: Conduct regular process audits on the production floor to ensure all teams are complying with documented quality standards and procedures
• Manage Non-Conforming Product: Administrate and execute containment and rework actions for poor-quality and non-conforming products (e.g., QC Hold inventory)
• Support Continuous Improvement: Actively support and participate in continuous improvement initiatives and clearly escalate potential production risks or process gaps to production leadership
• Provide Quality Support: Deliver responsive quality service support for rush requests and specialized orders that require extra quality control checks

Benefits

• That’s why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance.
• We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week.
• Because when you feel good, your work does too.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed