Quality Control Field Technician - Lancaster, CA

Race Communications•Hi Vista, CA

15h•$27 - $30•Onsite

About The Position

The Quality Control Field Technician is responsible for inspecting and evaluating field installations and service work to ensure compliance with company standards, industry regulations, and customer expectations. This role involves conducting thorough quality checks on completed work orders, identifying discrepancies, and providing feedback to field teams to improve service delivery. The Quality Control Field Technician works closely with field technicians, dispatch, and management to maintain high levels of service quality and efficiency. This position requires strong attention to detail, technical knowledge of installation processes, and the ability to document and report findings accurately. The ideal candidate is proactive, communicates effectively, and ensures that all field operations meet established quality benchmarks.

Requirements

Eligibility for US Employment without sponsorship
Minimum of 21 years of age
High School Diploma or GED or equivalent is required
A valid California driver's license, subject to successful verification through a DMV check, is mandatory
Prior experience in quality control, inspection, or auditing of fieldwork is preferred
Strong understanding of installation processes, equipment, and materials, particularly in fiber optics, cabling, or telecommunications infrastructure
Ability to read and interpret work orders, technical diagrams, and blueprints
Ability to work outdoors in various weather conditions, perform physical tasks such as climbing ladders, bending, and lifting equipment
Comfortable with traveling to job sites for inspections
Familiarity with industry standards, safety regulations, and compliance requirements for fieldwork, installations, and equipment handling
Experience using field service software and tools for documenting work, quality control inspections, and reporting
Proficiency with smartphones, tablets, and other handheld devices for on-site data entry and communication
Understanding of Fiber Optic Networks, Basic Telecom, and Video required
Fundamental knowledge of Apple IPAD
In-depth understanding of GO95 and GO128 Standards
2-4 years' experience in fiber optic home installations or related field
Ability to work nights, weekends, holidays, and overtime as needed to support emergency response, outage restoration, and urgent maintenance for 24/7 operations
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software
Ability to distinguish colors and audible tones

Nice To Haves

Certifications in areas such as fiber optics (FOA), telecommunications (BICSI), or safety (OSHA) are advantageous but not required
Proficiency in Spanish Language desirable

Responsibilities

Quality Control Inspections
Conduct thorough inspections of telecom installations, equipment, and infrastructure to ensure compliance with industry standards, safety regulations, and company guidelines
Performs underground constructions quality assurance
Completes installation quality control checks on business and enterprise customers
Performs drop/redrop fiber optic line to client premises
Compliance Assurance:
Ensures that all telecom installations and services comply with relevant regulations, specifications, and customer requirements
Troubleshooting:
Collaborates with field technicians and other teams to troubleshoot and resolve quality-related issues promptly
Performs repairs and completes works during the QC process
Testing and Analysis
Performs various tests, measurements, and analyses to assess the performance and functionality of telecom systems and components
Defect Identification:
Identifies and document any quality control infractions, deficiencies, or deviations from established standards during inspections
Reporting:
Prepares comprehensive and accurate reports on quality control findings, including detailed descriptions of identified issues and recommended corrective actions
Document Management:
Maintains organized and up-to-date records of inspections, test results, and quality control reports
Prepares and submits daily quality control reports
Reads and reviews work orders to ensure processes are followed
Writes and maintains reporting
Maintains and writes SOP’s relevant to job roll
Utilizes CRM for support tickets and trouble ticket resolution
Training and Coaching:
Provides training and coaching to field technicians and other relevant personnel on quality control procedures, best practices, and adherence to standards
Continuous Improvement:
Contributes to process improvement initiatives, suggesting enhancements to enhance overall service quality and efficiency
Customer Interaction:
Interact with customers, addressing any quality-related inquiries, and ensuring their satisfaction with the telecom services provided
Equipment Operations and Site Maintenance:
Operates mechanized equipment such as a bucket truck, excavators, and trencher
Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders-Aerial ONLY
Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
Bucket Truck: 350-pound manufacturers maximum load capacity
Ladders: 300-pound manufacturers maximum load capacity
Vehicle Maintenance and Travel:
Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
Equipment Calibration:
Operates and ensure that testing equipment is properly calibrated and maintained for accurate and reliable quality control assessments
Collaboration:
Collaborates with cross-functional teams, including engineering, operations, and customer support, to facilitate effective communication and resolution of quality-related issues
Provides coaching and training for employees regarding failed quality control infractions
Obtains information about locations and assigned tasks through dispatch software and/or communication with personnel
Assists field operations with trouble tickets, drops or installations when needed
Industry Awareness:
Stays updated on industry trends, technologies, and best practices related to telecom quality control to enhance knowledge and expertise
Safety Protocols:
Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment
Additional duties as required.