Quality Control/Customer Care Technician - Nashville, TN

DSLD Homes•Nashville, TN

1d•Onsite

About The Position

Quality Control/Customer Care Technician (Full Time) - Nashville, TN Days and hours of work are Monday – Friday 8:00 a.m. to 5:00 p.m. JOB DUTIES & RESPONSIBILITIES In charge of internal quality control inspections to ensure adherence to company quality standards for all mechanical, electrical, structural and finish trades. Act as an “internal customer” prior to the homeowner orientation to ensure high levels of quality are delivered to our customers. Maintain quality assurance and provide warranty service to home owners after closing. Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed by the home owner. Document items needing repair during scheduled warranty inspections. Work with Customer Care Coordinators with scheduling appointments with home owners and requesting work orders for repairs. Educate home owners to use and operate their homes’ mechanical and electrical equipment, as needed, during scheduled inspections. Light sheetrock, paint, plumbing, electrical, etc. may be needed during the home warranty inspection. Ensure all warranty service requests are complete within a certain time period.

Requirements

2-5+ years of experience in residential construction preferred but not required; other pertinent work experience will be considered
Proficient in Microsoft Office Suite of products; job requires use of an iPad and other programs to complete documents
Customer service background and a positive attitude are a must
Must have a strong work ethic and communication skills; the ability to handle confrontation in a professional manner is essential
High level of organizational skills, and acute attention to detail
Reliable transportation, a valid driver’s license, and valid motor vehicle liability insurance are required
<90% travel required
Physical stamina is required because this position requires prolonged standing, bending, stooping, some climbing or balancing and carrying
The team member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds or more
Position is often exposed to various weather conditions (especially heat), loud noise, and vibrations

Responsibilities

Internal quality control inspections
Maintain quality assurance
Provide warranty service to home owners after closing
Conduct scheduled periodic home warranty inspections
Document items needing repair during scheduled warranty inspections
Work with Customer Care Coordinators with scheduling appointments with home owners and requesting work orders for repairs
Educate home owners to use and operate their homes’ mechanical and electrical equipment
Light sheetrock, paint, plumbing, electrical, etc. may be needed during the home warranty inspection
Ensure all warranty service requests are complete within a certain time period