NEW YEAR - NEW CAREER!! Quality Control/Customer Care Rep 3RD SHIFT 10pm-6am
About The Position
It’s a New Year!! Get started on a New Career!! Join Accurate Courier Services — Where Every Delivery Makes a Difference Who We Are: At Accurate Courier Services, we’re more than logistics — we’re a vital link in the healthcare network. As a national leader in medical courier services, we partner with major hospital systems and laboratories to ensure critical specimens, supplies, and equipment reach their destinations safely and on time. Our Cincinnati operations center is growing, and we’re looking for dependable, detail-oriented Quality Control/Customer Care Representatives (CCRs) who take pride in accuracy, accountability, and teamwork. What You’ll Do: As a CCR at Accurate Courier Services, you’ll play an essential role in supporting couriers, clients, and healthcare networks by keeping deliveries on track and communication clear. This is not a call center job — it’s a fast-paced logistics support role that requires strong coordination, attention to detail, and problem-solving skills. Your day will include: Managing incoming calls from healthcare clients to place or update delivery orders. (10%) Processing and monitoring routed and on-demand medical deliveries. (10%) Performing Quality Assurance checks to verify timely, accurate, and compliant service. (80%) Working closely with Operations to resolve issues and ensure all client needs are met. Maintaining accurate documentation and communication across departments.
Requirements
- High School Diploma or GED required.
- 1+ year of customer service or dispatch/logistics experience preferred.
- Strong multitasking and problem-solving abilities.
- Excellent written and verbal communication skills.
- Dependable, professional, and calm under pressure.
- Proficient computer skills, especially in Excel.
- Flexibility to work some weekends as part of our 24/7 operation.
Nice To Haves
- 1+ year of customer service or dispatch/logistics experience preferred.
Responsibilities
- Managing incoming calls from healthcare clients to place or update delivery orders.
- Processing and monitoring routed and on-demand medical deliveries.
- Performing Quality Assurance checks to verify timely, accurate, and compliant service.
- Working closely with Operations to resolve issues and ensure all client needs are met.
- Maintaining accurate documentation and communication across departments.
Benefits
- Starting pay: $17.00/hour (+$1.00/hour shift differential)
- Opportunities for advancement — we promote from within
- Work onsite in our Cincinnati operations center
- Safety-first, drug-free, felony-free environment
- Be part of a team where your work directly impacts patient care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
