Quality Control Associate, Outbound
About The Position
About The Role The Quality Control Associate (outbound) is responsible for inspecting, recording and updating quality attributes of specific functions in Outbound. Proficient and passionate, our associate completes daily audits on the process, people and area. What You Get To Do Everyday Conduct inspections in accordance with audit guidelines and UPH expectations Collaborates with training and development to identify and execute training and communication Communicate knowledge, process and/or skill gaps in accordance with inspections Uphold and maintain company brand standards Collaborate with QC and Training Lead and Outbound team Develop a positive culture of learning, improvement and total quality management What You Bring To The Role Proven track record of auditing, QC metrics and return rate metrics. Comprehensive understanding and knowledge of functional areas to be audited. Works well independently and takes initiative Excellent time management skills Ability to prioritize daily tasks and deadlines Proven ability to work quickly and effectively with very strong attention to detail Excellent verbal and written communication skills as well as excellent interpersonal skills Proficient with google forms/sheets/pivot tables
Requirements
- Proven track record of auditing, QC metrics and return rate metrics.
- Comprehensive understanding and knowledge of functional areas to be audited.
- Works well independently and takes initiative
- Excellent time management skills
- Ability to prioritize daily tasks and deadlines
- Proven ability to work quickly and effectively with very strong attention to detail
- Excellent verbal and written communication skills as well as excellent interpersonal skills
- Proficient with google forms/sheets/pivot tables
Responsibilities
- Conduct inspections in accordance with audit guidelines and UPH expectations
- Collaborates with training and development to identify and execute training and communication
- Communicate knowledge, process and/or skill gaps in accordance with inspections
- Uphold and maintain company brand standards
- Collaborate with QC and Training Lead and Outbound team
- Develop a positive culture of learning, improvement and total quality management
Benefits
- $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid parental leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
