Quality Control Analyst
About The Position
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Control Analyst to join our team. The position requires the following, but is not limited to: Conduct, document, and provided feedback on quality control reviews to assess adherence to company standards and procedures Assist in gathering customer feedback to support continuous improvement Analyze basic metrics and prepare reports based on quality control data Assist with associate scheduling to ensure adequate coverage for call volume Work with confidential and/or sensitive information, data, and matter in accordance to company standards Assist with other duties as requested. Desired Skills & Experience Associate’s degree or equivalent experience Above average communication skills (written and verbal) A minimum of two years of experience as a Customer Service Representative or a similar role is required. Experience with basic office and quality control software tools is preferred. Benefits Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you! Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law. Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
Requirements
- Associate’s degree or equivalent experience
- Above average communication skills (written and verbal)
- A minimum of two years of experience as a Customer Service Representative or a similar role is required.
Nice To Haves
- Experience with basic office and quality control software tools is preferred.
Responsibilities
- Conduct, document, and provided feedback on quality control reviews to assess adherence to company standards and procedures
- Assist in gathering customer feedback to support continuous improvement
- Analyze basic metrics and prepare reports based on quality control data
- Assist with associate scheduling to ensure adequate coverage for call volume
- Work with confidential and/or sensitive information, data, and matter in accordance to company standards
- Assist with other duties as requested.
Benefits
- Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package.
- Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.
- Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
- Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
