Quality Control Analyst (Mortgage Loan Documentation – Loss Mitigation Operations) - Hybrid
About The Position
Overview: The Loss Mitigation Quality Control Analyst plays a critical role in M&T Bank’s end‑to-end mortgage loan workout documentation lifecycle. This position ensures the accuracy, completeness, and regulatory compliance of all documents related to loss mitigation workouts – both before documents are sent to borrowers (Document Drafting QC) and after executed packages are returned (Incoming Mail QC). Candidates may be placed on either QC team depending on skills, experience, and business needs. Both teams perform essential quality assurance work in a fast‑paced, detail‑driven environment where accuracy and independent decision-making directly impact compliance, customer experience, and loan performance.
Requirements
- Associate degree, or equivalent work experience
- 1+ year of related work experience, such as quality control or review experience.
- Experience working with physical documents and navigating multiple computer systems.
- Strong attention to detail and accuracy.
- Ability to think independently and make sound decisions.
- Strong multitasking and organizational skills.
- Solid verbal and written communication abilities.
Nice To Haves
- Call center, branch banking, or operations environments.
- Loan processing, mortgage servicing, documentation review, or underwriting support.
- Audit, QA, or compliance‑related roles.
- Analytical mindset with proven critical‑thinking skills.
- Proficiency with spreadsheets, word processing, and document management tools.
- Experience delivering written or verbal feedback.
Responsibilities
- Perform quality control reviews on physical and digital loss mitigation documents using multiple systems and vendor platforms.
- Verify accuracy, completeness, and regulatory compliance of all forms, signatures, dates, notary blocks, and loan terms.
- Compare documents to internal systems of record to ensure data alignment.
- Identify, track, and document defects or inconsistencies; escalate issues in accordance with internal policies.
- Communicate findings to drafting specialists, processors, and third‑party vendors to ensure timely resolution of issues.
- Maintain detailed QC documentation to support audit readiness, reporting, and trend analysis.
- Support process improvement efforts to reduce error rates and improve workflow efficiency.
- Adhere to all company risk standards, regulatory requirements, and internal controls.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
