Quality Control Analyst II (Appraisal Underwriting Audit)

Navy Federal•Pensacola, FL

About The Position

To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of documentation, processes and/or system to ensure compliance federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level II: Moderately complex/varied review and analysis with moderately complex scope and impact. Mentor/train level I’s and participate in projects. Primary focus is recurring quality control audits as well as adhoc reviews and internal audit preparation. current active remote underwriting employees considered

Requirements

Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
Agile and flexible to changes whether driven by industry, company, or department initiatives/mandates
Effective comprehension and application of knowledge and experience of the industry
Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
Effective customer service focus and relationship management skills
Advanced skill using innovative thinking to solve problems and facilitate the decision-making process
Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Proficient in the skills and application of various analytical techniques to solve operational issues and support strategic initiatives
Effective skill in gathering, analyzing and synthesizing data for presentation and reports
Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
Experience managing multiple priorities independently and/or in a team environment to achieve goals
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Advanced word processing, presentation software and spreadsheet skills
Advanced research, analytical, and problem-solving skills
Knowledge of operational and regulatory risk controls, concepts, and practices
Advanced knowledge of Navy Federal’s functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives

Nice To Haves

Appraisal, Conventional and/or SAR experience
Condo Underwriting experience

Responsibilities

Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable state and federal laws, and adherence to established guidelines and Service Level Agreement (SLA)
Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures
Quality Review/audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation are in compliance with internal company requirements, and/or government regulations
Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
Ensure quality through data integrity and risk management
Stay abreast of applicable changes in the industry, as well as, federal, state and industry laws and regulations to understand any impacts and/or changes to processes and tasks as directed by management
Research escalated issues as needed and determine or collaborate with team on resolution recommendations or actions
Maintain effective communication with other business partners and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures
Participate in interdepartmental initiatives/remediation planning in collaboration with business partners while focusing on quality management and impact
Monitor industry and regulatory related news and developments, analyze the impact of changes to federal and state regulations and makes recommendations for changes to policies, procedures, and practices to ensure compliance
Assist in ensuring a compliant Quality Control Program
Adept at recognizing material deficiencies, red flag/ potential misrepresentation and providing feedback through appropriate channels of reporting
Maintain clear and organized documentation in relation to quality and noted deficiencies identified
Support mentoring Analysts I and may assist with development of knowledge, skills, and analytical techniques to solve operational issues and support strategic initiatives
Perform other duties as assigned