Quality Control Analyst I

Navy Federal Credit Union•Pensacola, FL

29d•Onsite

About The Position

To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of documentation, processes, and/or system to ensure compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain data in the quality control system platform to ensure adherence with regulatory government agencies requirements. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level I: Basic/routine review and analysis, with moderate scope/impact. Primary focus is recurring quality control audits. Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable state and federal laws, and adherence to established guidelines and Service Level Agreement (SLA) Evaluate and monitor quality of documentation for completeness, accuracy, and adherence to internal standards to identify issues and reduce potential risk exposure to Navy Federal Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures Quality review and audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation comply with internal policy and procedures, and/or government regulations Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions Ensure quality through data integrity and risk management Stay abreast of applicable changes in the industry, as well as, federal regulations, and state laws and understand impacts or changes to processes Agile and flexible to changes whether driven by industry, investors, company, or department initiatives/mandates Recognize red flag/ potential misrepresentation and identifying appropriate channels of reporting Monitor corrective action to ensure prompt, consistent, and effective remediation Research escalated issues as needed and determine or collaborate with team on the resolution Gather, analyze, and synthesize data for presentations and reports Assist in ensuring a compliant Quality Control Program Maintain clear and organized documentation in relation to quality and noted deficiencies identified Perform other duties as assigned

Requirements

Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
Basic knowledge or experience of the industry
Basic knowledge of credit union, and/or lending or banking principles, systems, policies and techniques
Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
Effective customer service focus and relationship management skills
Effective skill using innovative thinking to solve problems and facilitate the decision-making process
Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
Experience managing multiple priorities independently and/or in a team environment to achieve goals
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Advanced word processing, presentation software and spreadsheet skills
Effective research, analytical, and problem-solving skills
Knowledge of operational and regulatory risk controls, concepts, and practices
Basic knowledge of Navy Federal's functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives

Responsibilities

Review, analyze, and report on Navy Federal's quality, service, and controls
Conduct quality control reviews of documentation, processes, and/or system
Maintain data in the quality control system platform
Monitor corrective action target dates
Maintain and update quality control procedural manuals, job aides, and tools
Evaluate decisions, process adherence, and regulatory requirements
Evaluate and monitor quality of documentation
Perform and validate in-depth and comprehensive gap analyses
Quality review and audit documentation, files, and/or transactions
Develop solutions for quality issues identified
Stay abreast of applicable changes in the industry, as well as, federal regulations, and state laws
Recognize red flag/ potential misrepresentation and identifying appropriate channels of reporting
Research escalated issues as needed and determine or collaborate with team on the resolution
Gather, analyze, and synthesize data for presentations and reports
Assist in ensuring a compliant Quality Control Program
Maintain clear and organized documentation in relation to quality and noted deficiencies identified
Perform other duties as assigned