QUALITY CONTROL ANALYST - 60022154

State of Florida • Jacksonville Beach, FL

80d • $34,760 - $94,348

About The Position

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. The Quality Control Analyst must demonstrate organizational skills and the ability to work independently. To carry out the responsibilities of this position, the incumbent must maintain a detailed working knowledge of SNAP (Food Assistance) policies administered by the ESS Program and federal policies and regulations governing Quality Control. Quality Control reviews involve monitoring and examination of agency case records, agency computerized eligibility systems, various related database systems, as well as client field visits and collateral contacts. Results are forwarded to the responsible federal agencies for use in national averages, analysis, sanctioning processes, and determination of state error rates. After completion of appropriate forms and reports, results are provided to ESS headquarters and regional staff for utilization in corrective action, training and policy development, as well as providing trend analysis for long term planning. The incumbent must be computer proficient and knowledgeable of Microsoft Office, web-based services, and ESS systems such as the FLORIDA system.

Requirements

• Must be a current Florida DCF Economic Self Sufficiency employee.
• Must have a valid Florida driver’s license.
• Must have a minimum of two years’ (24 months) documented work experience determining Food Assistance eligibility or oversight/monitoring.
• Willingness for overnight travel.

Nice To Haves

• Experience as an Economic Self Sufficiency Specialist II.

Responsibilities

• Conduct timely and accurate completion of federally mandated analysis reviews of eligibility decisions made by Economic Self-sufficiency Services staff.
• Provide data to be used as technical assistance in aiding the agency to reduce the amount of misspent funds for Medicaid and Food Assistance.
• Review all agency material on file germane to the assistance unit under review, including the computerized eligibility determination system and related cross-matched data systems.
• Initiate inquiries concerning questions of citizenship and alien status, residence, living arrangements, household composition, income, assets, etc.
• Schedule and conduct field investigations, including face-to-face interviews with recipients and collateral contacts.
• Complete required forms and write a narrative report on the findings of the review.
• Maintain knowledge of state policy and procedure changes and how those changes are interpreted under federal guidelines.
• Provide clarifying information regarding any review questioned in the federal re-review process or in the state rebuttal process.
• Prepare for and participate in individual conferences with the unit supervisor and scheduled staff meetings.
• Attend training as needed to maintain expertise in area of assignment.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees