Quality Consultant, Orthopedics/Neurosurgery – Full Time, Days (08HR)

Stanford Health Care•Palo Alto, CA

1d•$63 - $83•Onsite

About The Position

Plans, coordinates, monitors, and improves clinical care and services. Leads multiple small to medium scale, service or unit specific, performance improvement initiatives. Combines the clinical acumen required to change practice with the leadership skills to influence clinical processes, systems, and outcomes. Examine effective Models of care delivery for opportunities for optimization and to decrease waste within the systems of care. Identifies opportunities for unit/service based improvements based on evidence based practices, regulatory and accrediting agency requirements, and data analysis of high risk, high volume and/or problem prone processes.

Requirements

Three (3) years of experience in healthcare, quality, analytics, or project support required
Bachelor’s degree required healthcare, public health, nursing, or related field preferred
Basic understanding of healthcare quality, patient safety, or performance improvement concepts
Demonstrated ability to work with data, including Excel (e.g., data organization, basic analysis)
Strong organizational skills with the ability to manage multiple tasks and meet deadlines
Effective written and verbal communication skills
Ability to work collaboratively with clinical partners and translate direction into actionable deliverables
High attention to detail and commitment to data accuracy
Bachelor’s degree from an accredited college or university.
Three (3) years of experience required; preference for healthcare.
Ability to utilize the Clinical Effectiveness framework to ensure that performance improvement initiatives focus on improving outcomes, appropriateness of care, patient centeredness, and value.
Ability to coordinate project initiatives, meetings, and clinical program management to achieve service and unit specific goals and strategic direction.
Knowledge of change management tools/techniques and is able to apply them to projects.
Knowledge of and ability to apply multiple performance improvement methodologies and tools to projects (e.g. Lean, Six Sigma, FMEA).
Knowledge of advanced quantitative skills and ability to use statistics to evaluate and interpret data, summarize results and make recommendations.
Knowledge of project management and change management methodologies and tools.
Ability to understand and use structure to drive process changes and how to use processes to drive towards desired outcomes.
Ability to work collaboratively in a multi-disciplinary environment.
Ability to demonstrate sound judgment and reasoning.
Knowledge and ability to use decision support systems such as Access or other relational databases.
Ability to understand and use information technology to drive process changes.
Ability to influence effectively to create synergy, prioritize projects, set goals and actions plans, and measure impact.
Ability to stay abreast of inpatient quality measures receiving external visibility and attention (e.g. CMS, HealthGrades, US News & World Report, HEDIS, PQRS).

Nice To Haves

Exposure to healthcare quality or regulatory environments (e.g., The Joint Commission, Centers for Medicare & Medicaid Services)
Experience with electronic health records (e.g., Epic) or reporting tools
Internship or practicum experience in a healthcare setting

Responsibilities

Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Reviews SHC and Quality, Patient Safety, and Effectiveness Department quality goals to identify opportunities for improvement and to ensure current projects are working to meet unit-based/service specific and organizational goals.
Performs, coordinates, and facilitates quality improvement, patient safety activities, and clinical effectiveness initiatives for assigned projects to achieve unit/service goals, working collaboratively with physicians and staff of designated unit/service.
Identifies, designs and implements new processes and clinical care, based on evidence, to continually improve patient care and outcomes and to achieve performance targets.
Performs data analysis; creates & interprets data displays, including clinical, cost, and patient satisfaction data.
Works collaboratively with Information Technology (IT) Informatics team, Finance, Enterprise Data Warehouse / Clinical Business Analytics, and others to ensure the integrity and accuracy of the data that is utilized.
Utilizes Microsoft programs, Crystal Reports, MIDAS, Business Objects, University Healthcare Consortium (UHC), and other applications & databases.
Evaluates data, makes judgments, and recommendations regarding quality improvement work, including but not limited to resource utilization, physician practice patterns, and clinical pathway effectiveness.
Designs and develops dashboards and other innovative data visualization using business intelligence tools.
Provides guidance in understanding and using SHC data models & systems, and acts as resource in the interpretation and use of data generated and utilized by the department.
Provides content knowledge in the interpretation, implementation, and maintenance of standards to match external requirements (e.g., Joint Commission, CMS, Title 22)
Advises on the appropriate use of quality improvement tools and methodologies, such as PDCA, Lean, Six Sigma, and Statistical Process Control Analysis.
Assesses tests of change from Clinical Effectiveness projects and makes recommendations for achieving goals.