Quality & Compliance Tech - Lead

Altice USA • Branson, MO

418d

About The Position

Optimum is seeking a dedicated Field Technician to ensure quality control for FTTH and HFC system installations. This role is crucial in maintaining compliance with safety and operational standards while delivering high-speed connectivity solutions. The ideal candidate will be resourceful, collaborative, and passionate about providing excellent service, contributing to the company's mission of connecting people to what matters most.

Requirements

• High School Diploma or Equivalent.
• Valid State Driver's License within State of Employment and CDL where applicable.
• Minimum 5 years' experience with Field operations.
• Strong written and oral communication skills.
• Knowledge of MDU, aerial, underground, and BA installation materials and equipment, including technical familiarity with HFC and FTTP system plant components and wiring.
• Good PC skills including knowledge of MS Office software.
• Ability to carry and climb a 28-foot extension ladder.
• Willingness to climb poles.
• Ability to read system maps.
• Ability to operate and maintain a vehicle.
• Ability to work in all weather conditions.
• Ability to assist management in handling customer complaints professionally.

Responsibilities

• Ensures quality control for all types of FTTH and HFC system plant installations.
• Assists in compliance of field service and safety requirements.
• Ensures technical field operation compliance for the delivery of all services.
• Produces Safety QCs as applicable.
• Performs all duties of a Field Technician, including uniform compliance and badge appearance.
• Reads and understands system maps for both HFC and FTTP.
• Knowledge of construction and installation specifications related to building attachments and underground for new build QC inspections.
• Complies with safety guidelines as laid out in Optimum safety manual and in relation to OSHA, NESC, NEC, Blue Book, SCTE Construction and Fiber Manual.
• Performs QC inspections of new builds and completes paperwork tasks related to QC compliance in a timely manner.
• Ensures field compliance with OSHA, National Electrical Safety Code, and Building Officials Code Administration.

What This Job Offers

• Job Type: Full-time
• Industry: Telecommunications
• Education Level: High school or GED