Quality & Compliance Manager

EMCOR Group • Cincinnati, OH

73d

About The Position

The Quality & Compliance Manager assumes overall responsibility for the quality and compliance management of the client account portfolio. This role involves working with EMCOR departments, account teams, and suppliers to ensure work orders are managed within established KPIs and compliance with Service Provider Social Compliance Standards (SSCS) and local laws. The manager will ensure that audits conducted by third parties, customers, or internal auditors meet the requirements of the audit, including social compliance audits such as SMETA 4 pillar or SA8000 (SAI) audits. Additionally, the manager is responsible for managing supplier costs and delivery to all sites, developing strategies to improve overall reliability and safety of facilities, and planning and executing audits, routine maintenance, and improvement projects for facilities and equipment. The Quality & Compliance Manager will partner with the client team to manage properties, budgets, and customer experience, ensuring consistency and high performance of services, developing and implementing quality control processes and standards, and regularly auditing site performance to address issues. Occasional air travel is required for this position, and unwillingness to travel will disqualify candidates.

Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum of 7-10 years of experience in facilities management.
• OSHA 10 hour and/or 30 Hour card.
• BOMA, IFMA, LEED Certifications are a plus.
• Ability to read, comprehend, and document instructions including safety policies and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to effectively present information in individual and small group situations.
• Requires use of MS Project, Word, and Excel.
• Experience with Enterprise Software and CMMS required.

Responsibilities

• Work with sub-contracted vendors to ensure the best service and cost for clients.
• Develop an auditing process and establish a QBR schedule with account Procurement Specialist for key vendors.
• Establish quarterly business reviews with key vendors to develop strong relationships.
• Assist Finance Manager and Regional Managers with financials including monthly billing statements, expense forms, purchase orders, capital forecasting, and budget.
• Work with AP on process improvements with vendors.
• Collaborate with Continuous Improvement & Reliability team to develop efficient processes and procedures.
• Train on CMMS system and contribute to its development.
• Own the centralized Fire Extinguisher/system software and ensure proper utilization and training across all sites.
• Investigate, develop, and implement projects to reduce costs, increase quality levels, and meet standards.
• Foster a positive work environment for associates and customers.
• Promote commitment to environmental health and safety by adhering to safety practices.

Benefits

• Competitive salary and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees