Quality Compliance Manager (Janitorial - 2nd Shift)

City Wide Facility Solutions•Salem, VA

5h•$50,000

About The Position

We are seeking a Quality Compliance Manager for our 2nd Shift to join our team! The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met. Why City Wide? City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect...by positively impacting the community of people we serve. Our vision is the be the first choice for our clients, contractors and employees . Our values of community, accountability and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. Are you ready to join?

Requirements

High school diploma required or equivalent experience in commercial janitorial services industry.
3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous process improvement.

Nice To Haves

Building, facilities, janitorial or similar industry experience a plus!
CRM experience preferred.

Responsibilities

Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
Other duties as necessary.