Quality Clinic Supervisor (Onsite)

RTX•Midland, GA

27d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? What You Will Do: The Quality Clinic is a challenging, fast paced, high visibility environment. The Quality Clinic Supervisor will manage multiple issues at once, works well with others, and can lead by influence.

Requirements

Bachelors Degree and minimum 2 years' experience in an engineering, manufacturing, project management, quality or closely related industrial environment
Familiarity with the 8D investigation process is required.
Proficiency with Microsoft Office applications
Understanding of continuous improvement tools such as Six Sigma and Lean concepts

Nice To Haves

Degree in Engineering
Knowledge of CORE/Root Cause tools and proficiency in driving robust, systemic RCCA.
Experience in a team lead/supervisory capacity
Project management and presentation experience
Results-focused work ethic to resolve issues in a timely manner.
Certification in Red-X / 6 Sigma / similar data driven problem solving approach preferred.
Working proficiency in SAP is preferred.
Knowledge of non-conforming material management processes.

Responsibilities

Set day-to day operational objectives for tech team members
Coordinate the Escape Management Process: including population bounding, leading/coaching investigation teams to identify robust root cause, and follow up of corrective action implementation.
Facilitation and coaching of cross functional Problem Resolution Team (PRTs) for escapes.
Foster and maintain cooperative relationship with Quality Engineer, Procurement, Program Quality, Product Recall, Customer Support, DCMA, and leverage clinic to clinic interaction across PW enterprise.
Manage Customer return process.
Improve RCCA proficiency throughout assigned organization.
Drive personal improvement in RCCA competency.
Maintain Quality Clinic and/or individual certifications.
Support the maintenance of all Clinic Metrics.
Maintain CORE (Customer Oriented Results and Excellence) discipline and certification.