Quality Clinic Investigation Manager (Onsite)

RTX • Asheville, NC

1d • Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? The selected candidate will support the Asheville site by serving as a focal point that works with Engineering, Customer Support, Procurement, and other functional disciplines to drive the quality signature in support of product delivery for critical high precision engine components. This position requires innovative approaches to problem solving, the ability to develop timely action plans for resolution while executing and driving the tactical execution of the quality management system. Requires quality system knowledge, familiarity with SAP System transactions, and the ability to query data from SAP and Solumina database systems.

Requirements

• BS in an Engineering or Manufacturing related field or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
• Familiarity with 8D & RCCA is required.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

• Ability to understand and interpret engineering technical data, such as manufacturing or part drawings, to provide guidance to cross functional teams.
• Must have excellent written and verbal communication skills, as well as, strong presentation, planning, problem solving, organizational, project management and decision-making skills.
• Work experience with government regulatory agencies.
• Knowledge of aerospace quality standards including AS9100, AS9102, & ISO
• Demonstrated ability to interface with all levels of management, external customers, and government agencies.
• Certification in Red-X / 6 Sigma / similar data driven problem solving approach preferred.

Responsibilities

• Oversight of the Escape Management Process(s) for the assigned organization.
• Manage Problem Resolution Team (PRTs) for escapes
• Manage customer return process for site
• Manage tracking of escape corrective actions for site
• Drive personal improvement in RCCA & 8D competency.
• Participate in Quality Clinic and RCCA Discipline process improvement events.
• Foster and maintain cooperative relationship with Program Quality, Product Recall, and leverage clinic to clinic interaction across the enterprise.

Benefits

• Medical, dental, vision and life insurance
• Short-term disability, long-term disability and parental leave
• 401(k) match
• Flexible spending accounts
• Employee assistance program
• Employee Scholar Program (No waiting period!)
• Paid time off including: 3 weeks of vacation, 5 personal sick days, 3 unpaid days for unique situations at supervisor discretion, and 12 paid government holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees