Quality Clinic Investigation Manager (Onsite)

Raytheon Technologies • Columbus, GA

103d • $82,000 - $164,000

About The Position

Pratt & Whitney Columbus Forge Blades (CFB) is seeking a Quality Clinic Investigation Manager responsible for supporting our growing Columbus Quality Clinic. Coordinate the Escape Management Process: including population bounding, leading/coaching investigation teams to identify robust root cause, and follow up of corrective and preventive action implementation. Facilitate and coach Problem Resolution Team (PRTs) for escapes cross-functionally. Foster and maintain cooperative relationship with Quality Engineer, Procurement, Program Quality, Product Recall, Customer Support, DCMA, and leverage clinic to clinic interaction across PW enterprise. Manage customer return process. Improve RCCA proficiency throughout assigned organization, including read across; drive personal improvement in RCCA competency. Maintain Quality Clinic and/or individual certifications; support the maintenance of all Clinic Metrics. Maintain CORE (Customer Oriented Results and Excellence) discipline and certification.

Requirements

• Bachelor's degree in a STEM field.
• Minimum 5 years experience in an engineering, machine shop, manufacturing, quality or closely related industrial environment.
• Proficiency with Microsoft Office products.
• Knowledge and understanding of continuous improvement tools such as Six Sigma and LEAN.
• Familiarity with the 8D investigation process.
• U.S. citizenship is required.

Nice To Haves

• Prior experience working in a manufacturing environment of aerospace products.
• Experience using CORE tools.
• Prior experience in a team lead/supervisory capacity.

Responsibilities

• Coordinate the Escape Management Process including population bounding.
• Lead and coach investigation teams to identify robust root causes.
• Follow up on corrective and preventive action implementation.
• Facilitate and coach Problem Resolution Teams (PRTs) for escapes cross-functionally.
• Foster and maintain cooperative relationships with various departments.
• Manage the customer return process.
• Improve RCCA proficiency throughout the assigned organization.
• Maintain Quality Clinic and/or individual certifications.
• Support the maintenance of all Clinic Metrics.
• Maintain CORE discipline and certification.

Benefits

• Medical, dental, vision, life insurance.
• Short-term and long-term disability.
• 401(k) match.
• Flexible spending accounts.
• Flexible work schedules.
• Employee assistance program.
• Employee Scholar Program.
• Parental leave.
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree