Quality & Claims Supervisor
About The Position
In this position ... The role leads the strategy for North American vehicle shipping quality, aiming for "Best-in-World" damage-free delivery across rail, road, and ocean transport. You will manage the end-to-end claims process, focusing on the adjudication and collection of damages while reducing aged debt and improving financial recovery speeds. To modernize operations, you will implement advanced data analytics and digital inspection tools that provide real-time insights into quality trends and carrier performance. Operational responsibilities include conducting physical load tests, collaborating with plant teams to eliminate damage at the source, and managing the repair-to-delivery pipeline. Finally, you will represent the company in major industry organizations and lead high-level quality reviews with carrier partners to drive continuous logistics improvements. At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation. We build world-class vehicles in our plants around the world, constantly developing new technologies and processes to further increase our efficiency. It’s our people who really make the difference. We encourage all of our employees to think outside the box to help us find better and more efficient ways to manufacture our vehicles.
Responsibilities
- Lead the strategy for North American vehicle shipping quality, aiming for "Best-in-World" damage-free delivery across rail, road, and ocean transport.
- Manage the end-to-end claims process, focusing on the adjudication and collection of damages while reducing aged debt and improving financial recovery speeds.
- Implement advanced data analytics and digital inspection tools that provide real-time insights into quality trends and carrier performance.
- Conduct physical load tests.
- Collaborate with plant teams to eliminate damage at the source.
- Manage the repair-to-delivery pipeline.
- Represent the company in major industry organizations.
- Lead high-level quality reviews with carrier partners to drive continuous logistics improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
