Quality & Claims Manager

Lufthansa•Miami, FL

80d

About The Position

Want to lead quality excellence and make every process better than the last? Become the driving force behind our audits, compliance, and claims management - your leadership keeps our operations strong and our customers confident. Join us and take the next step in your career - apply today! time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics. We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B - via air, rail, or road and - if desired - personally accompanied by an airmates On Board Courier. In addition to speed and reliability, we are committed to customized and flexible service. Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business. We at time:matters are the experts for High Performance and Special Speed Logistics and we love what we do! Combining our know-how and passion we make the impossible become possible.

Requirements

High school diploma/GED and bachelor's degree required
Minimum 3 years' experience in claims or quality management
Fluent English required
Proficient in Excel, Word, PowerPoint, Outlook and Power BI
Strong analytical skills and attention to detail
High quality awareness and ability to work under pressure
Excellent written communication and customer orientation
Strong independence and sense of responsibility
Valid U.S. work authorization required
Willingness to travel
CV/Resume required
Company will not provide relocation assistance

Nice To Haves

Master's degree desirable
ISO experience and ISO 9001 certification are desirable

Responsibilities

Maintain and develop QMS in line with ISO 9001
Update and distribute QM documentation and guidelines
Review QMS elements and drive improvements
Provide technical guidance on quality policies
Plan and conduct internal and external audits and follow-ups
Coordinate with departments and partners and ensure closure of non-conformities
Handle customer and finance claims, analysis, and documentation
Track claim trends and drive reduction actions
Manage credit/debit processes with Finance and ensure compliant record retention
Share quality information and promote awareness
Conduct or coordinate quality training
Identify process gaps and recommend improvements
Optimize claim workflows and support a continuous improvement culture
All other duties as assigned or required