Quality Claim Advisor

TVH • Olathe, KS

1d • Onsite

About The Position

As a Quality Claim Advisor at TVH, you’ll be the key point of contact for resolving quality issues related to returned parts. This role is ideal for someone with mechanical aptitude, problem-solving skills, and experience in small machinery or forklift repair. You'll analyze claims, inspect parts, work with internal teams to drive improvements, and provide technical feedback to support customer satisfaction.

Requirements

• 3–5 years of experience in quality inspection, small machinery repair, or forklift-related roles – Required
• Strong understanding of forklift/small equipment parts and their typical failure points
• Ability to communicate clearly via phone and email with internal stakeholders
• Solid computer skills and comfort working in multiple systems
• Self-starter with strong attention to detail and problem-solving skills
• Positive attitude , and an ability to work independently or as part of a team

Responsibilities

• Investigate and process quality claims submitted by Customer Service and suppliers
• Perform root-cause analysis to determine if issues stem from part defects, installation errors, or other factors
• Inspect returned parts and determine disposition (usable, defective, requires further inspection)
• Issue stock alerts and flag defective products for incoming inspection
• Communicate technical decisions on claim acceptance/refusal to sales and customer service teams
• Work closely with product buyers to suggest and implement part improvements
• Provide guidance on returns where the condition of the part is unclear
• Collaborate with Advanced Quality Claim Advisors for knowledge sharing and best practices
• Use basic measuring tools and document findings in internal system

Benefits

• You’ll be part of a people-centric culture, where your well-being matters.
• Our comprehensive package offers standard benefits such as medical, dental, and vision , plus unique perks like an onsite health clinic and an incredible dollar-for-dollar 401(k) match up to 6% .
• At our HQ, enjoy an onsite preschool, restaurant, and access to wellness areas.
• We also offer: On-site training and career development opportunities
• Access to LinkedIn Learning and internal learning tools
• On-site restaurant, café, preschool, employee garden, and green spaces
• Wellness and fitness facilities on campus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees