Quality Champion

HERE Technologies•Chicago, IL

About The Position

As part of our Quality Excellence strategy, we are introducing the Quality Champion (QC) role, a senior, cross-functional leader dedicated to raising quality standards, driving improvements, and ensuring customer success across multiple programs. The Quality Champion will be the single point of accountability for end-to-end quality execution and coordination, working closely with internal and external stakeholders to deliver measurable outcomes and foster a culture of quality. We envision several QC leads who support key external engagements and internal efforts organized by priority and common elements. They will partner with multiple stakeholders from the account team (CPM, CSM etc.) to P&T, Product and Sales teams to drive their objectives. We invite you to be a change agent and a champion of the Quality effort at HERE.

Requirements

Seniority: minimum 7+ years of experience at HERE or in a similar environment.
Systems thinker, Change Agent Mindset with positive energy and hope things can always get better.
Deep understanding of HERE’s portfolio, technology, stakeholders, and customer use cases.
Strong project management, communication, and stakeholder management skills.
Proficiency in quality tools (Pareto, Histogram, 8D, FMEA, etc.), MS Office, Atlassian, and AI-powered tools.
Relevant language and cultural skills.
Demonstrated success in customer engagement and driving cross-functional initiatives.
Proactive, detail-oriented, and passionate about quality and continuous improvement.

Responsibilities

Ensure compliance with HERE processes, quality standards, regulatory, and customer requirements.
Serve as the main point of contact for quality topics with customers.
Support integration of program planning across teams and functions.
Identify quality issues and patterns, facilitate risk management, and escalate critical risks when needed.
Oversee change request processes and ensure proper approvals.
Consolidate and report on program status and quality health.
Drive resolution of customer issues and promote systemic improvements.
Collaborate with Customer Program Management, Customer Success Management, Engineering, Product, and other key stakeholders.