Quality Business Specialist

Integrity • Athens, GA

61d • Onsite

About The Position

Quality Business Specialist North American Senior Benefits Lawrenceville, GA About North American Senior Benefits North American Senior Benefits focuses on final expense life insurance while offering additional product options in the senior market as well. Based in Georgia, NASB distributes its products through a vast network of more than 5,000 agents across the nation. The family-like atmosphere of success has helped NASB become one of the nation’s largest agencies. Why Work Here Joining us means being part of a hyper-growth company with all kinds of professional opportunities for those who are ready. Are you ready? At Integrity, we start with competitive compensation and just get better from there. We love celebrating all your hard work with fun and swag — and we love giving back! You can look forward to friendly competitions and contests, as well as activities that help raise money for charities in the communities we serve. At Integrity, we include benefits that make work-life more fun with more peace of mind for you. These benefits include but are not limited to: · Generous PTO and holiday schedule, with extra time off for community service and your birthday · Multiple health insurance plans to choose from · 401(k) with immediately vested employer matching · Integrity-paid HSA contributions for eligible health plans · Employee ownership program after one year, which grants meaningful ownership in Integrity’s ongoing success Job Summary Collaborate with various insurance carriers to gather agent debt, placement and persistency data. Translate data into accurate and easy to understand reports to be shared with partners, coordinators and management. Use reports to identify agent areas of improvement and communicate to appropriate parties. Respond, process and properly document email and phone requests.

Requirements

• Excellent communication skills; ability to communicate with partners, coordinators, staff and management
• Strong attention to detail and organizational skills
• Excellent time management and ability to meet deadlines
• Hardworking and enthusiastic personality
• Must be proficient in excel
• Strong analytical, problem-solving and critical-thinking skills
• Working knowledge of basic insurance practices
• High School diploma is required, some College Education preferred
• Reliable transportation to and from the office
• Good knowledge of relevant computer programs and ability to navigate CRMs
• Must be proficient in Microsoft Office Programs (Outlook, Excel, Word)

Responsibilities

• Work closely with carriers, partners, coordinators and management to understand needs and format reports appropriately
• Translate data into accurate and easy to understand specifications for partners, coordinators and management
• Present and communicate reports to partners, coordinators and management
• Present and communicate improvement suggestions to partners, coordinators, and management
• Maintain accurate and up-to-date data used to prepare functional reports
• Respond, process and properly document email and phone requests in CRM
• Recommend process improvements and assist in their implementation

Benefits

• Generous PTO and holiday schedule, with extra time off for community service and your birthday
• Multiple health insurance plans to choose from
• 401(k) with immediately vested employer matching
• Integrity-paid HSA contributions for eligible health plans
• Employee ownership program after one year, which grants meaningful ownership in Integrity’s ongoing success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED