Quality Auditor

VIMO INC•Marietta, GA

15d•$21•Remote

About The Position

It’s truly an exciting time to be a part of GetInsured. Our vision has always been to make finding and enrolling in health insurance simple. Currently, GetInsured has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. We are seeking a detail-oriented Quality Auditor to support the consistency, compliance, and effectiveness of quality standards within a contact center environment. This role focuses on evaluating contact center processes, workflows, scripts, and documentation to ensure alignment with organizational policies, regulatory requirements, and established quality expectations. The Quality Auditor identifies procedural gaps, operational risks, and systemic issues through evidence-based analysis and supports continuous improvement across customer service operations. In this role, the Quality Auditor prepares clear, audit-ready findings, collaborates with quality and cross-functional partners to strengthen quality standards, and contributes to preventive risk mitigation by monitoring trends and customer feedback. This position is ideal for a highly analytical, process-driven professional who values accuracy, consistency, and compliance and is committed to maintaining high standards of quality in a contact center setting.

Requirements

Minimum of 2 years of auditing experience in quality assurance, compliance, risk, or operational audit roles
Experience working in a contact center environment, with exposure to multi-channel customer interactions
Strong working knowledge of ACA related contact center operations, including eligibility, enrollment, and customer support workflows
Demonstrates understanding of quality assurance standards, process controls, and documentation requirements
Proven ability to identify procedural gaps, assess operational risk, and distinguish isolated issues from systemic trends
Experience producing clear, evidence-based, audit-ready documentation and reports
Strong analytical, critical thinking, and problem-solving skills
Excellent written and verbal communication skills, with a high level of professionalism, discretion, and attention to detail
Proven analytical and problem-solving abilities
Familiarity with QA, reporting, or audit tools used in contact center operations
Ability to quickly learn and adapt to new systems, tools, and technologies in a fast-paced environment
Comfortable working in a remote/work-from-home environment, with the ability to manage time effectively and remain engaged and accountable

Responsibilities

Evaluate contact center processes, workflows, scripts, tools, and quality standards to ensure alignment with organizational policies, regulatory requirements, and defined quality expectations
Validate adherence to established quality assurance policies, procedures, and documentation standards across operations
Identify procedural gaps, quality risks, and systemic issues impacting service delivery, compliance, or customer experience
Analyze qualitative and quantitative data to identify recurring patterns, trends, and emerging risks over time
Prepare clear, evidence-based, audit-ready reports that summarize findings, assess impact, and recommend corrective or preventive actions
Escalate quality, compliance, or operational risks to Quality Assurance leadership with appropriate supporting documentation
Collaborate with Quality, Operations, Training, and other cross-functional partners to support continuous improvement initiatives
Contribute to the development, refinement, and alignment of quality standards, workflows, scripts, and supporting resources