Quality Assurance Technician II

Regal Rexnord Corp • Grafton, WI

137d • Hybrid

About The Position

The Quality Assurance Technician II is responsible for helping Regal Rexnord customers resolve post-shipment issues regarding missing/damaged shipments and warranty claims on product issues. The Quality Assurance Technician II works alongside customers and internal Regal Rexnord teams to investigate claims and facilitate solutions. This role enables you to be an advocate for continuous improvement by working closely with our quality processes and working to implement changes to better the customer experience.

Requirements

• Requires a high school diploma or equivalent, Bachelor's degree preferred.
• 3-5 years of related technical experience.
• Experienced Microsoft Office; Excel, Word, O365.
• Customer service experience related to industrial manufacturing.
• Experience with Oracle or another ERP software.
• Language: English required.

Responsibilities

• Work with sales team, plants and warehouses, and customers directly to provide an elevated level of customer service and quickly resolve customer inquiries.
• Order entry of product return authorization, no charge replacements, and credit orders primarily supporting warranty and quality processes.
• Coordinate with customer the return of samples or lot rejections to enable continuous improvement.
• Assist Accounts Receivable to research and close warranty related check deductions.
• With a keen eye for detail, ensure that return/credit orders are entered such that credit/deduction matches.
• Participate in team process improvements, such as system conversation testing, kaizen events, and feedback.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED