Quality Assurance Supervisor (PSA, Opt. 6)

State of Illinois•Springfield, IL

1d•Onsite

About The Position

The Department of Healthcare and Family Services, Bureau of Quality Management is seeking a professional and motivated individual to serve as Quality Assurance Supervisor. This position will direct the analysis and evaluation of performance for Managed Care Organizations and other providers. This position will also coordinate and evaluate State-Directed Payment quality initiatives. Additionally, the supervisor will develop, recommend, and implement policies and procedures for the statewide Performance and Review Program. The ideal candidate will possess strong analytical, time management, problem solving and leadership skills. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Paid Parental Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

Requires knowledge, skill and mental development equivalent to completion of four (4) years of college.
Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a Health and Human service organization.
Requires a minimum of two (2) years of healthcare and human service experience specifically related to Quality Management of a Statewide Performance and Review Program.
Requires two (2) years of data analysis experience including evaluating/testing and mining data specific to quality performance and using data extraction tools to present data reports.

Nice To Haves

Minimum of two (2) years of healthcare and human service experience specifically related to Quality Management of a Statewide Performance and Review Program.
Minimum of two (2) years of data analysis experience including evaluating/testing and mining data specific to quality performance and using data extraction tools to present data reports.
Minimum of two (2) years of experience developing complex Microsoft Excel spreadsheets and analyzing results to recommend improvements.
Minimum of two (2) years of professional experience developing or implementing policies and procedures for a quality assurance program.
Minimum of two (2) years of experience supervising staff.
Minimum of two (2) years of professional experience analyzing data to determine quality performance.
Minimum of two (2) years of professional experience performing data mining activities.
Minimum of two (2) years of professional experience acting as spokesperson addressing internal and external stakeholders such as medical vendors, long term care providers, etc.
Minimum of two (2) years of professional experience ensuring compliance with state and federal guidelines, rules and regulations relating to long term care quality performance.

Responsibilities

Subject to management approval, serves as the Quality Assurance Supervisor in planning, directing, and evaluating the Managed Care Quality initiatives under the Performance and Review Program
Serves as a working supervisor
Directs the analysis and evaluation of quality assurance activities as it relates to the Department's Quality Strategy
Confers with vendors, other Department representatives, and interested parties regarding quality assurance
Provides input and guidance to management staff regarding policy and procedural changes to maintain objectives established by the Department
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

Monday-Friday work schedule
Flexible work schedules are available in many program areas.
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)