Quality Assurance Supervisor of RL3

Assurant•Mount Juliet, TN

2d•Onsite

About The Position

This role is responsible for supervising the completion of and/or completing the Quality Assurance audits on relevant shifts at the DCC; Quality audits cover all RL3 Services and smaller program streams. You will also be responsible for collating the outputs from the quality audits. You will lead by example and create an engaging, motivating environment with an open communication culture. This is an onsite position in our Mt. Juliet TN facility, with a schedule of Monday - Thursday 5AM - 3:30PM.

Requirements

High school diploma or GED, Associates Degree preferred but not required
Experience in high-volume manufacturing or production, repair experience preferred
Excel knowledge for example, input of data into excel to record audit results
Experience in following processes maps and standard working instructions
Experience with Completion of audits of work completed by others
High level of attention to details
Familiarity with large data pools for purposes of analysis
Knowledge of data analysis software such as PowerBI or Tableau

Nice To Haves

Conflict resolution
Use a combination of hard (MS Word, Teams, Outlook, Excel, and data analysis) and soft skills (Critical thinking, leadership skills, motivation, negotiation, proactive progress, discipline) to direct, re-direct, and grow team members

Responsibilities

Oversee Completion of audits on all RL3 Services areas of the DCC; this covers product, process, Operations, 5S and compliance (list is not exhaustive)
Record and report audit outputs
Support and drive the DCC QMS Processes as they relate to RL3
Produce regular QMS KPI reports, chair QMS KPI meetings and on actions to improve performance against them.
Work with the Operations Teams to continuously improve performance against the QMS KPIS
Work with the Operations Teams to continuously improve performance against the QMS KPIS.
Feedback audit outputs to manager and stakeholders
Support Quality Assurance Manager in deliverables
Facilitate/Enforce RIOS / R2 Requirements
Manage the output and performance of Quality Assurance Auditors on relevant shift.
Recruitment, training, coaching, and ongoing development of Quality Assurance Auditors/Inspectors.
Performance manage direct reports, providing coaching and timely feedback to drive high performance standards and address any capability gaps.
Put forward and lead on new ideas to develop audits and create reports where required.
Support in the root cause analysis of customer-impacting issues.
Bring new ideas to the table that enhance our IMS.
Ability to communicate clearly and work collaboratively as a wider team, both with other operatives and all managers.
To demonstrate accountability and ownership
Ensure Health and Safety policies are always followed.
Continuously develop your knowledge and capability by utilizing the resources and tools available