Quality Assurance Specialist
Massachusetts General Hospital•Somerville, MA
471d
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About The Position
The Quality Assurance Specialist at the MGH/MGPO Ambulatory Contact Center is responsible for monitoring and improving the quality of customer service interactions within the scheduling team. This role involves evaluating customer interactions, providing actionable feedback, and collaborating with supervisors to enhance service delivery and training programs. The Specialist aims to ensure a consistent and high-quality customer experience by analyzing performance data and implementing quality improvement plans.
