Quality Assurance Specialist
About The Position
As a Quality Assurance Specialist we are looking for a strong-minded individual who are looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience this may be the perfect job for you! What will I be doing? Client Relations Specialists are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the client’s new purchase. Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase. Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks. Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service. Provides technical assistance, support and advice to owners regarding the product and services associated with ownership. To fulfill this role effectively, you must possess the following minimum qualifications and experience:
Requirements
- Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
- Strong ability to efficiently resolve complex customer service issues.
Nice To Haves
- Timeshare Sales Experience
- Timeshare Quality Assurance Experience
- CRM Software Experience
- Microsoft Product Experience
Responsibilities
- Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
- Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
- Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
- Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.
Benefits
- Excellent earnings package and uncapped commissions.
- Outstanding health care options (medical, dental, and vision that encourage preventative care).
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
