Quality Assurance Specialist

Neighborly®•Waco, TX

1d•Hybrid

About The Position

Quality Assurance Specialist Are you looking for a place where you can bring your drive? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Quality Assurance Specialist on the Rainbow Restoration team, a typical day for you will include: Review and audit invoices to ensure accurate formatting, pricing, and billing Partner closely with the Program Management team on quality assurance initiatives Troubleshoot and resolve issues related to estimating and data-transmission software Support franchisees with questions related to program work and system usage Assist Franchise Owners with program-related franchise issues Provide training and ongoing support for Rainbow systems tied to program work Serve as a liaison between program customers and franchisees to resolve issues and assess satisfaction Communicate effectively with brand leadership, internal teams, and external partners Respond to customer, regulatory, and business inquiries in a professional manner Create written materials such as reports, procedures, correspondence, and documentation Maintain paperless document management systems and strict confidentiality standards Bring your skills and be inspired to achieve success. Bring your goals and be enabled to reach them. Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. Not the right opportunity for you? Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: RBW Rainbow Restoration Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company. Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters

Requirements

2 years of experience in property restoration, insurance claims, or construction estimating preferred.
Experience with Xactimate, Symbility, XactAnalysis, or similar industry software
Strong understanding of business math and comfort working with estimates, invoices, and financial data
Ability to analyze information, interpret regulations, and solve problems with limited standardization
High attention to detail and strong organizational skills
Comfortable working independently in a remote environment
Strong written and verbal communication skills
High computer literacy, including Excel, Word, Outlook, and PowerPoint
Ability to work under pressure, meet deadlines, and manage competing priorities
High School Diploma or GED required.
Associate’s or Bachelor’s degree preferred.
Occasional travel required for company events such as Rainbow Round Up or Reunion

Responsibilities

Review and audit invoices to ensure accurate formatting, pricing, and billing
Partner closely with the Program Management team on quality assurance initiatives
Troubleshoot and resolve issues related to estimating and data-transmission software
Support franchisees with questions related to program work and system usage
Assist Franchise Owners with program-related franchise issues
Provide training and ongoing support for Rainbow systems tied to program work
Serve as a liaison between program customers and franchisees to resolve issues and assess satisfaction
Communicate effectively with brand leadership, internal teams, and external partners
Respond to customer, regulatory, and business inquiries in a professional manner
Create written materials such as reports, procedures, correspondence, and documentation
Maintain paperless document management systems and strict confidentiality standards