Quality Assurance Specialist

The Fedcap Group • New York, NY

34d • $64,350 - $67,000

About The Position

The Quality Assurance Specialist is responsible for implementing and maintaining effective programs to ensure compliance with applicable quality standards for all components of WeCARE operations. The position is also responsible for identifying, developing, coordinating and facilitating staff training programs designed to enhance operational efficiencies and program outcomes.

Requirements

• A Bachelor’s degree from an accredited college in public administration, health administration, nonprofit management, social services, vocational rehabilitation, business administration, or a related field is required.
• Experience working with public assistance recipients, the homeless, formally incarcerated people, and/or those affected by the challenges associated with poverty.
• Experience in quality assurance practices in New York City social service contracts.

Nice To Haves

• A Master’s degree in one of these fields is preferred.
• Bilingual (English Spanish) preferred.

Responsibilities

• Develop and initiate standards, tools, processes and methods for evaluating efficiency and effectiveness of program operations and services.
• Perform internal audits on WeCARE departments in areas of documentation, imaging, phone follow-up, record-keeping, and timeliness of services.
• Conduct surveys and focus groups of participant satisfaction within different elements of WeCARE services and share results with WeCARE leadership in order to develop plans for improvement.
• Design, execute and close preventive and corrective action plans resulting from internal and external audits.
• Identify potential areas of vulnerability and risk and provide general guidance on how to avoid or deal with similar situations in the future.
• Design, administer, analyze and report the results of staff and participant training needs assessments.
• Research, identify and recommend external trainers and training curriculum in response to identified staff and participant training needs.
• Collaborate with other departments to address quality assurance concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees