Quality Assurance Specialist

UMOS • Milwaukee, WI

1d • $19 - $24

About The Position

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Requirements

• High School diploma or equivalent supplemented by two years of post-secondary coursework.
• Minimum of two years of experience working with data systems.
• Proficient level of experience using computer programs such as Microsoft Office Suite.
• Able to enter data quickly with high level of accuracy within established/required timeframes.
• Ability to utilize computer technology to manage and filter data, maintain accurate records and generate reports pertinent to W-2 and Related Programs for analyzing program performance and service delivery.
• Demonstrated ability to work with complex data sets and produce analysis that complies with all relevant policies and regulatory requirements.
• Experience analyzing systems, identifying systematic weaknesses, recommending quality improvement strategies, and recommending concrete solutions to enhance service delivery and agency performance.
• Strong written and oral communication skills with demonstrated ability to interact with individuals from diverse socio-economic backgrounds and colleagues from all levels of the organization.
• Demonstrated strong organizational and time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and successfully execute multiple projects at one time.
• Valid driver's license, reliable transportation and insurance and able to travel and work irregular hours.

Nice To Haves

• Active FEP certification preferred.

Responsibilities

• Assist with the implementation of quality assurance practices designed to monitor program compliance, performance outcomes, integrity, and accurate benefit issuance.
• Maintain knowledge and proficiency of CWW, WWP, ECF, BRITS, KIDS, WISA, and WEBI functions, data analysis and reporting, and W-2 and Related Programs policy.
• Assist with the development of written policy and procedures related to all aspects of W-2 and Related Programs.
• Assist with developing and facilitating training to staff.
• Serve as and/or provide back-up to Security Officer for state systems.
• Prepare data-driven reports and develop tools to assist program staff in complying with W-2 and Related Programs policy and improving program integrity; assist with monitoring and compliance of W-2 work participation rate.
• Serve as liaison for all fraud related activities, including tracking fraud investigations and intentional program violations (IPV), resolution of discrepancies, and entry of overpayments into the Benefit Recovery Subsystem.
• Testify at court/administrative hearings regarding investigations, IPVs, and overpayments.
• Assist with monitoring IEVS/Data Exchange matches, ECF eligibility audits, appropriate case closures, appropriate program eligibility, Federal Clock Ticks, W-2 extensions, TANF work participation rate, case management, and other areas.
• Perform QA/improvement monitoring of staff, identify deficiencies, and provide recommendations on corrective action plans (CAP).
• Prepare daily, weekly, monthly and quarterly reports for monitoring program compliance, analyzing trends, and providing instruction for correcting case errors.
• Attend meetings, conferences and workshops, trainings, and perform special projects and other related duties as assigned.

Benefits

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED