Quality Assurance Specialist - Waukegan

AkzoNobel•Waukegan, IL

6d•$72,000 - $82,000

About The Position

The Quality Analyst is responsible for managing and report performance for customer complaints, supplier nonconformance, customer self-assessments and scorecards. This position will support the Quality Management System maintenance and be the main point of contact for Customer special requirements as Process Control Documents/ PPAP, Key customer regular meetings and customer deviation approvals. Along with supporting Internal and external audits and other quality activities.

Requirements

Analytical skills
Customer focus
ERP experience preferred in SAP, MS applications, interpretation and trouble shooting.
Proficient in Microsoft Office. Strong Excel background.
Team player – works well independently and in a team environment.
Ability to communicate effectively both orally and written with various levels of management and personnel. (Strong interpersonal, communication and collaboration skills)
Project management experience
Able to work 8 hours per day in standing tasks
Must be able to lift up to 50 lbs.
Able to multi-task in a fast paced, continually changing environment.
Perform tasks with all required PPE safely and proficiently.
Comfortable with changing priorities and making quick, accurate decisions on problems that arise.
Time management skills, including the ability to meet deadlines.
Bachelor’s degree in a related field preferred.
Minimum 2 - 5 years in a manufacturing, project management, quality or audits
Knowledge in aerospace business/AS9100D preferred.
Experience in interpreting policies and guidance documents and can correctly apply them as appropriate to related activities.
Identify procedural gaps and product risk and where appropriate, recommend contingency plans, and strategies to mitigate compliance
Well versed in RCCA problem solving. Driving effective problem solving and corrective action techniques to resolve quality issues: data driven decision making. For example: 5 Why’s, Fishbone diagrams, 8D, etc.

Nice To Haves

ERP experience preferred in SAP, MS applications, interpretation and trouble shooting.
Bachelor’s degree in a related field preferred.
Knowledge in aerospace business/AS9100D preferred.

Responsibilities

Support planning, performance and training of Internal audits and RCCA (Root cause and corrective action)
Support for AS9100 recertification audit management and RCCA (Root cause and corrective action) for external audits
Perform and support Supplier audits, QSAQ audits, Distributor audits & Customer audits
Self-assessments Customer Questionnaire response
Customer Complaint Management
Global Quality Incidents management for customer impact
Run Complaint system KPIs and report to respective channels
Coordinate, manage and implement customer requirements: Process Control Document/ PPAP, APQP, Scorecard, Customer recurring meetings.
Create the Waiver/Customer request approval
Supplier nonconformance follow up
Cooperate with the HSE function to meet the HSE target with the support of the Quality group
Lead and facilitate resources and support for 5S implementations
Assess and support Round-Robin and Gage R&Rs in the Lab
Advise on continuous improvement opportunities.
Track KPIs related to Cost of Poor Quality and analyze data trends to implement corrective actions for systemic problems
Any other duties as assigned.