Quality Assurance Specialist

ABC Legal Services•Louisville, KY

21h•$15 - $15•Remote

About The Position

As a Quality Assurance Specialist, you will ensure that ABC is working with the best process servers out there. Your role will focus on coaching, training, and providing feedback to make our process servers as successful as possible. This position is remote but located in Kentucky.

Requirements

Experience training and/or coaching
High school diploma or GED required
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)

Nice To Haves

Familiarity with Legal Processes is a plus
The ability to analyze processes and make recommendations for improvements

Responsibilities

Provide support, training and education to process servers that are underperforming based on key metrics
Create positive and engaging server experience for all underperforming process servers: Communicate directly with process servers providing coaching and meaningful feedback
Field all questions from process servers and resolve blockers
Ensure process servers understand expectations and the timeframe in which they need to adjust.
Set clear expectations for underperforming servers
Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
Hold Servers accountable to directly impact performance
Track and communicate all blockers to the leadership team
Work closely with the recruiting department when additional coverage is needed